Follow up on the latest improvements and updates.

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April 2, 2025

new

improved

fixed

Product Release Notes 2025.03.31

New Features & Enhancements:

Added the ability to copy and paste images or screenshots directly into chats, displaying image previews in the chat window instead of attachments.
Revamped the notification settings with enhanced controls, allowing notifications to be managed per channel based on roles and permissions.
Introduced a global settings option for customer notification preferences.
Added an option to control notifications for each notification channel individually, instead of applying a single setting for all channels.
Added fixed critical reports for resources, customers, and users.
The latest versions of IT-Connect applications.

Security & Compliance Updates:

Limited signups on DeskDay to business email addresses.
Added a restriction on card payments, allowing only two charges per card per day.
Implemented a security measure to block payments if the card country and IP country do not match.

Bug Fixes & Improvements:

Fixed an issue where recurring invoices were not generating randomly.
Resolved an issue where the 'Task Billable' option was always enabled and could not be updated.
Introduced a "SUPER MANAGER" badge for Customer Owners in the Customer Details section.
Fixed duplicate Time Entry appearing in invoices when sending a Fixed Contract from 'Ready to Bill' in CST.
Resolved an issue where Customer-User accounts were getting locked when attempting to log in through the Resource Login Portal.
Fixed miscalculations in split time entries in the timesheet, which caused incorrect total time to display in the ticket table.
Addressed an issue where changes made to time entries of a task in the timesheet were not updating.
Updated the Activity ID format so that all IDs start with the common prefix 'AT'.
Fixed missing ticket summaries in the chat section for both web and IT Connect tickets.
Fixed an issue where deducting time from a Time Entry in a Ticket also applied the deduction to all split entries in the Timesheet.
Resolved an issue where deducted time added from notes and time entries did not appear in the timesheets.
Fixed an issue where contract and work roles were not being saved for activities in timesheets.
Added a Discord menu option to the profile modal list.
Fixed an issue preventing the activation of recurring invoices from the invoice detail page.
Updated first name, last name, and company name validations in signup.
Fixed an issue where recurring invoices were not becoming inactive after their expiration date.
Updated the content message for IT Connect latest version update modal
Fixed missing Ticket Owner details inside ticket properties.
Fixed missing toaster for inactive SSO user attempts to login in Teams app.
Fixed an issue where chat messages were still being sent via email even after the account was deleted or deactivated.
Fixed missing and duplicate push notifications for Announcements.
Fixed missing toaster notification when resetting passwords in the IT-Connect Teams app.
Resolved an issue where recurring invoices generated after the contract end date were not setting the contract value to zero.
Fixed an issue where activities linked to Fixed Contracts were not listed under 'Ready To Bill.'
Fixed an issue where notes and time entries could still be edited for cancelled and closed tickets.
Fixed an issue where contracts were not becoming inactive when the end date was exceeded.

February 14, 2025

improved

fixed

Product Release Notes 2025.02.14

Revamped the Message Tray and placed it near notifications on the top right.
Full notification count is now shown and added the tooltip for notification icon.
Renamed the default role "Normal" to "Support Assistant" in roles and permissions.
Updated the "What's New" banner with a "Roles and Permissions Configuration" banner.
Fixed getting error screen on customer and user hubs on Customer & User Tables.
Fixed the issue where the table for the counts on the home page appeared empty.
Fixed the inability to delete a role when it indicates being assigned to a resource, but no resource is associated with it.
Fixed Resource Chat reply not working when the email engine is deactivated.
Added the "Set as Primary" button back in Support Desk mail.
Removed the "Setup your support mail" button from the download drawer if the role doesn't have access to email servers.
Content updates for radio buttons inside accordions of roles and permissions.
Fixed user's reply to notification mails appearing on the right side of chats inside tickets
Disabled Pinned Chat if the ticket has no access.
Fixed the issue where not all resource names were listed on assignees and schedules, and the assignee list couldn't be scrolled.
Fixed missing names of Super Admin, Admin, and accessible resources in the 'Add Members' section of the project.
Made the "No Tax" field non-editable and disabled non-editable fields.
Fixed an issue where tickets were not being getting created on emails randomly.
Fixed accepting a zero-item invoice when saving from draft.
Removed Merged and Cancelled tickets count from ticket counts on home screen.
Resolved UI break in the Service Desk table within the customer listing table.
Updated the Integrations page with more tools.
Removed unwanted toaster notification when adding ticket types in custom fields.
Fixed automatic user selection upon entering a name on announcement creation.
Fixed time entry modal closing without selecting a work type or role, causing a zero invoice amount.
Fixed duplicate invoice numbers in recurring invoice generation, Made Invoice IDs unique across all customers inside an MSP.
Fixed the issue where updating the customer-user name did not reflect in project creation.
Restricted task reopening after invoice generation.
Fixed the ticket type and subtype from the template not being applied on tickets.
Updated the name 'Agent Software' to 'IT Connect' in the Reports source graph.

February 4, 2025

new

improved

fixed

Product Release Notes 2025.02.04

Introduced Custom Roles for resources.
Public Release of Email custom mailbox Server for improved email management.
Customer Owners now have access to all tickets related to their organization in IT-Connect Apps.
Enhanced Customer Onboarding Experience with redesigned screens.
Added Date Filtering to the ticket table for better organization.
Add option to set default billable option when creating tickets/projects.
Introduced Finance Admin default Role for accounts and billing needs.
Added Test Connection option to verify newly added custom mailboxes.
Enabled Auto-Save in the Billing Settings drawer of tickets.
Released the latest version of IT-Connect system app
Updated upcoming list for integration screens
Introduced New Screen for Archived Items for better experience.
Revamped End-User Activation Screen for a smoother experience.
Added options to Customize Notifications based on different resource roles.
Displaying all team members by default on the Team Members Page for privileged users.
Disabled clicks outside the Select Box on Tables to prevent row selection issues.
Updated Minimum License Requirement for subscriptions to two.
Mandatory Update required for new mobile app newer versions.
Renamed "Notes and Time" to "Time Entries" and "Notes+" to "Time+" inside tickets.
Implemented fixes for Ticket ID Duplication Issues.
Added Sorting Indicator Icons for tables.
Added Extend Trial Option for customers after trial completion.
Excluded Archived Tickets from the Timesheet, Overview, and Home Screen counts.
Fixed Duplicate Notes getting added on chats when adding time across multiple days.
Fixed issues with Email Threads in resource notification emails.
Removed three-Dot menus in announcements and added Delete, Duplicate, and Cancel options on top of tables.
Resolved issue where no data was displayed on the Overview screen on 24-hour filter.
Fixed "Oops, something went wrong" errors when opening tickets created via the email engine.
Set Default Work Type to Remote in Time Entries.
Fixed issue where the initial ticket description in chat had no name.
Removed Notifications for sample data.
Fixed incorrect Customer Username Display in the chat window after username updates.
Fixed issue where Old Assigned Tickets were not listed in the Overview screen.
Now, only Privileged Users can be added as Customer Owners.
Removed Sample Data from the Ticket Creation modal.
When a board is deleted in Control Center settings, the associated email board resets to default.
Fixed issues where Resource Ticket Notification Replies from Gmail were not added in the chat.
Corrected Ticket Creation Mail Display Name from DeskDay mail server.
Fixed Unassigned Duplicate Tickets when assigning in bulk.
Resolved errors when invalid NinjaOne links were added on the configuration page.
Fixed missing Customer-User Names when sending messages from their side.
Fixed "Null Customer" issue in Resource Resent Invitation Emails.
Fixed Undefined Notification appearing when scheduling an assignee inside a ticket.
Fixed "Oops" error when opening a ticket after assignment.
Resolved undefined error when a ticket is created after updating a Customer-User Name.
Fixed issues with Assign and Schedule when only one resource is available.
Fixed "Oops" error when randomly adding assignees while creating a ticket.
Restricted "Clear Sample Data" and "Add Sample Data" buttons to Super Admins only.
Fixed issues with Adding Activity in Timesheets.
Fixed Mailbox Name Missing in resend invite emails for resource onboarding.
Fixed issue where two profile images appeared when chatting and adding notes.
Dropdown now includes all current years in the timesheet.
Fixed Notification Errors when adding an assignee during ticket creation.
Fixed Duplicate Assignees in the Assignee & Schedule section.
Resolved Audit Log Undefined Entries when updating customer details in a ticket.
Fixed incorrect Ticket Count on Cards in the IT-Connect System App.
Blocked the use of Special Characters in resource and customer usernames.
Fixed "Oops" error when adding chats to tickets assigned to a deleted resource.
Fixed incorrect Mailbox Name when sending announcements via DeskDay mail server.
Fixed Chat Display Name Issues when a resource replies to an email notification.
Fixed missing Chat User Avatar and Name in older accounts.
Fixed issue where Deleted Users were still listed for Customer User Managers.
Fixed missing Item Count in the "Items per Page" option of the ticket table.
Removed warning when entering an Email ID in the "To" section of an invoice.
Fixed issue where an Invoice Validation Message appeared after successful creation.
Fixed issue where Chat Messages were still being sent via email server after account deactivation.
Fixed contract issue where selecting "Set as Default" caused unexpected behaviour.
Fixed announcements being sent to all users instead of selected ones.
Fixed "Undefined" issue when switching from Actual to Fixed contract types.
Fixed SLA update issues in Ticket Properties.
Fixed issue where Inactive SSO Users could log in as End-Users.
Removed Unsubscribe Option from announcement emails.
Fixed Scrolling Issues in ticket descriptions.
Fixed QA Health Fails even after updating Ticket Type and Subtype.
Fixed UI breakdown on the Preview Screen for Announcements.
Blocked Integration Tickets on IT-Connect.
Fixed incorrect Invoice Amounts when changing between Consolidated and Detailed views.
Fixed incorrect Discount Details for re-subscribed accounts.
Added Edit & Delete Image Options for Announcement images
Limited Timer Entries on timers to 48 Hours.
Fixed Pagination Issues in Announcements.
Fixed missing Products & Expenses when creating invoices.
Fixed errors when trying to Disconnect NinjaOne for the first time.
Fixed Notification Issues in IT-Connect when a Customer or User was changed.
Fixed sample data not clearing properly on clearing sample data.
Added Validation to Prevent Duplicate Data Entries.
Auto-updating Primary Contact on Sites when the customer’s primary contact changes.
Fixed Status Not Changing when creating a new ticket template.
Fixed Long Login Times in certain cases randomly.
Attachments now open in a new tab instead of the same tab.
Fixed Missing Active Resources in the Create Ticket modal.
Fixed issues with User Creation when an email ID was used as the last name.
Blocking notification emails for unverified users.
Fixed incorrect Audit Log Messages when a schedule is removed from a ticket.
Added Toaster Notifications when updating ticket priorities, statuses, and attachments.
Fixed issue where switching from Monthly to Yearly Subscription retained the monthly code.
Fixed Pinned Ticket Title Not Updating after changes.
Fixed notifications appearing in other channels when sends a message on IT-Connect Teams.
Fixed Resend Invite Missing when toggling inactive bulk users to active before activation.
Blocked Users from Assigning Themselves as Their Own Manager.
Added Customer and User Updates to the Ticket Audit Log.
Fixed Auto-Logout Issue when trying to log into IT-Connect system application.
Updated Forget Password Email Content for mobile users.
Added "No Data" Image in Teams App chat when no conversation exists.
Blocked adding Duplicate Domains in SSO & Domain Field.

January 1, 2025

new

improved

fixed

Product updates 2024.12.31

Released the beta version of custom mailbox integration for Google and O365.
Enhanced the announcement feature with email templates.
Fixed issues with missing scheduled announcements.
The offer contents for year end and the coupon codes have been removed.
Addressed missing ticket notifications of team members in the System App for mangers.
Prevented expired announcements from being removed from the notification screen.
Blocked Ninja alert tickets from generating for MSPs with expired subscriptions.
Fixed the disappearing user connection schedule message after refreshing.
Addressed missing notifications when a customer or user is changed in a ticket, project, or task.
Fixed the issue of two timers running simultaneously on a single ticket in the Watchlist.
Changed the announcement timestamp from created time to received time.
Updated regards section on emails when a customer user is locked.
Resolved issues with duplicate time in Assignees & Schedule.
Fixed toaster message when a locked resource attempts to log in.
Resolved the issue of new SSO users being added as privileged users instead of normal users.
Resolved the issue of announcements being sent to all users even after some were removed.
Fixed the alert for expiry time validation and made the "Send" button non-clickable until corrected.
Added validation for deselect both announcement channels IT Connect and Email.
Blocked the deletion of SSO users from the customer section.
Fixed the error when logging into IT-Connect Mobile and IT-Connect Teams simultaneously.
Changed the Announcement Push Notification to display the title instead of the description.
Resolved error encountered during login to NinjaOne before the DeskDay integration page loads.
Resolved the issue of announcements being sent to all users instead of the selected users.
Corrected the customer count while editing announcements from drafts.
Fixed design breaks caused by long addresses in the company profile and customer sections.
Fixed incorrect invoice amounts when switching between "Consolidated" and "Detailed" types in the Ready-to-Bill section.
Resolved the old promo codes and discounts reappearing after re-subscribing without the code.
Fixed issues with scrolling canned notes.
Set the home board as the default board automatically when a default board is deleted.
Fixed auto-scrolling in the assignee list when selecting the last assignee.
Disabled the merge button in the ticket merge drawer when no tickets are selected.
Changed the "Title" field in archived tickets to "Date Archived."
Fixed missing notifications when scheduled assignees are removed in UAT.
Resolved UI breakdown issues on the announcement preview screen.
Prevented time entries from being removed in Ready-to-Bill when unselected.
Blocked duplicate data/items in configurations.
Ensured site contact persons update automatically when the customer's primary contact changes.
Fixed errors when creating resources after modifying the case of the email ID.
Adjusted "Note & Time" to save based on the resource's time zone.
Fixed subscription promo code persistence after switching from monthly to yearly plans.
Ensured ticket title changes reflect in pinned tickets.
Blocked ticket creation for inactive resources.
Addressed missing site details for certain SSO users.
Blocked SSO user additions via the manual user creation
Added notifications for ticket assignment via bulk action on ticket table.
Fixed missing time entries for the first day of the week in timesheets.
Added a toaster notification when activating contracts.
Removed upcoming activities for closed tickets on the homepage.
Fixed "Oops, the task doesn't exist" error in sample notifications.
Resolved UI break issues in the billing template configuration.

November 29, 2024

new

improved

fixed

Product Release Notes 2024.11.29

The "Recurring Invoice" feature allows products or ad hoc items to be added to contracts for automatic invoicing at set intervals.
Added an option to send reminders for outstanding invoices.
Revamped the Announcements feature, now supporting images and expiration times.
Simplified bulk operations on the ticket table for a more seamless experience.
Home screen datas are now interactive and clickable, allowing users to easily access detailed information.
The latest IT-Connect version, featuring important bug fixes
MSI build for Windows machines are now available to download
Moved the "Service Desk" option in the customer and user tables to three-dot menu.
Displayed time entries from different days as separate entries in the notes and time.
Included contract amounts within invoices.
Added the "Generate Invoice Before" field for recurring invoices in contract settings.
Set "Detailed" as the default invoice type instead of "Consolidated."
Updated the QA health text to "Ticket Health" on ticket detail pages.
Ticket descriptions now appear by default in chat sessions.
Auto-populated the billing address based on the customer’s address during creation.
Added logout buttons for expired accounts and extended login periods in IT-Connect apps.
Set the first user created as the default primary contact for corresponding customers
Set CST time zone as the default time zone for all companies when none is specified.
Updated notification contents within the alert center and across mobile apps.
Added a default ticket source for integration-related tickets.
Added logout buttons for expired admin accounts.
Tooltips across the system have been revised where necessary.
Pagination has been added to the invoice page.
Self-messages now appear in chat sessions without needing a page refresh.
Corrected issues with task names being renamed when moved within project milestones.
Added audit logs for ticket status changes during creation.
Resolved the generation of Ninja alert tickets for MSPs with expired subscriptions.
Resolved issues with clicking dropdowns
Resolved issues with manually updating time picker fields
Resolved the issue of SLA status always showing as "open" in ticket details for initial seconds
Read messages in the new message hub are now cleared after 24 hours.
Fixed date and time picker errors in error states.
Fixed the "Select All" functionality with previously selected items in tables.
Fixed page refresh errors following subscription payments in the production environment.
Fixed irregular spacing issues in the Boards card view within the Control Center.
Resolved issues with saving drafts, generating, and sending manual invoices.
Fixed discrepancies in invoice amounts due to contract changes.
Fixed issues with updating task details during active timers.
Resolved issues with sending notes via email for unknown users.
Duplicate entries with the same name are no longer allowed across the product.
Corrected missing ticket types in ticket properties during creation.
Ensured announcement responses now sync across all channels.
Addressed the page refresh issue in the Brave browser.
Blocked reset emails from the Resource app's "Forgot Password" page for customer users.
Fixed random "Bad Request" errors when creating users.
Blocked trial-expired users from receiving the option to add sample data.
Addressed the zero-value saving issue in billing settings.
Made the invoice end date field optional.
Resolved pagination errors after selecting all tickets on the current page.
Fixed issues connecting to N-central accounts.
Resolved issues where self-attachments were showing to all resources.
Fixed random errors occurring during contract deactivation.
Set board view as the default in announcements
Updated toaster notifications for non-registered users resetting passwords.
Fixed pagination issues on the Invoice Draft tab.
Fixed the acceptance of "zero" in the manual invoice number field.
Addressed issues with adding a product while editing a draft invoice.
Corrected inconsistencies in ticket closed notifications across the Resource and Customer apps.
Improved chat functionality and notification consistency.
Clicking the timer twice now no longer creates duplicate time entries.
Resolved the issue where tickets were incorrectly closed when technicians were working concurrently.
Fixed the "Null toaster" error during invoice sync with QuickBooks.
MSP customers and account owners are now pinned at the top of corresponding tables.
Restricted the reopening of tickets or projects after generating invoices, even in draft status.
Ensured messages sent from known users appear in the chat.
Resolved the issue of missing tickets in the "Overdue" table on the Home screen.
Fixed auto-selection of city names from company settings during customer creation.
Fixed issues with updating customer details and autosaving domain names when saving new customer names.
Addressed the "OOPS" error when opening N-central tickets.
Resolved undefined errors in Ninja tickets' "created at" dates.
Fixed NaN value errors in N-central tickets.
Addressed null resource issues in email ticket replies.
Fixed inconsistencies with ticket status changes not reflecting in tables.
Fixed duplicate notifications for created and closed ticket statuses in IT-Connect.
Fixed issues with changing invoice templates when saving as a draft.
Corrected issues with updating activity notes in invoices.
Notes added inside invoices now only display if they were added.
Fixed "Undefined" errors in ticket member assignments for random tickets.
Resolved issues with saving invoice contact information in billing.
Resolved issues generating new manual invoices using only the contract amount.
Addressed the inability to set the Home Board as the default in Boards.
Fixed issues with searching for customers.
Resolved contract amount issues when deleting added items from fixed contracts.
Unified ticket creation timestamps across all channels.
Fixed missing tickets in the "Ready to Bill" section for fixed contracts.
Addressed calculation errors in invoice amounts for decimal points.
Resolved errors when deleting customer primary contacts.
Fixed NinjaOne disconnect issues.
Improved error handling when switching QuickBooks accounts.
Added screens for expired admin and resource accounts.
Corrected toaster messages for existing email IDs in customers.
Removed the invoice listing in invoice tables.
Restricted invoice generation for empty entries.
Fixed issues with the "Ready to Bill" section showing double amounts.
Corrected the resource toggle button functionality in the manage resource drawer on the subscription page.
Improved filter UI accessibility in ticket tables.
Fixed alignment issues in compact views for invoice generation pages.
Enhanced performance for large data loads in customer dashboards.
Addressed pagination issues in the "All Tickets" view.
Corrected SLA timer calculations when ticket status changes.
Resolved UI freezing issues when uploading ticket attachments in older browser versions.
Limited notes and time entries to allow adding start date and time only after ticket creation.
Added toasters for successfully creating a variable attribute.
Fixed issues with updating ticket status while the timer is active.
Fixed issues with the discount amount applied to invoices.
Blocked "Forgot Password" functionality for resource accounts in IT-Connect.
Resource creation now works with lengthy usernames.
Updated error messages when logging in with an inactivated customer user.
Resolved issues with the amount displayed in the invoice table when saving an invoice as a draft and reopening the ticket.
Hidden MSP customers from the customer filter in user settings.
Fixed issue where the delete option was being enabled for MSP customers when using "Select All" in the customer table.
The Save and Cancel buttons are now only visible when changes are made in billing settings.
Resolved issues with "Select All" in the "Ready to Bill" section.
Incorrect toaster messages related to invalid email IDs during invoice generation have been fixed.
Mails no longer convert to new tickets when replying to public time entries on non-email tickets.
Fixed incorrect toaster notifications when using inactive resources on the forgot password page.
Resolved issues with the invoice search functionality.
Fixed Leading zeros are getting removed from auto-generated invoice numbers.
Added descriptions for "Invoice Number" and "Default Template" in billing settings.
Updated the drawer layout for the chat members screen during chat sessions.
The "What's New" icon in the menu has been updated.
Fixed chat-related issues, including missing first messages after idle periods.
The "Cancelled" ticket status can no longer be changed from the ticket list or priority.
Fixed URL validation issues in the NinjaOne connection drawer.
The invoice number field now only accepts numeric values.
Empty canned notes cannot be created with just spaces in the title and description.
The unexpected error message during login has been fixed.
Incorrect error messages when logging in with SSO for customer users have been corrected.
Ticket summaries are now limited to 100 characters.
Added tooltips for pinning chats and adding them to the watchlist in ticket details.
Attachments can now be sent in email tickets.
The user password reset email is now sent using the MSP name.
Resource invite and password reset emails are now sent from DeskDay, not the MSP name.
Fixed issues with updating customer mapping configurations for integrations.
The toaster notification for creating and deleting custom fields has been fixed.
The issue where a user's last name was not being accepted has been resolved.
Password reset has been blocked for inactive users from the Resource section.
Fixed issues with merging random tickets.
The design no longer breaks when long board names are added.
Empty templates can no longer be saved.
Items with a "Non-billable" status are no longer showing as billable in the "Ready to Bill" section.
Fixed issues with discounts and taxes in draft invoices.
Fixed the issue with displaying due dates on tickets.

October 17, 2024

new

improved

Product Release Notes 2024.10.16

Made NinjaOne publicly accessible for all customers.
Released Beta version of QuickBooks integration to select customers.
Updated notification content to align across all the available channels.
Added the option to edit invoices which already sent.
Introduced a "Notify Me" button for available integrations.
Resolved issues with time entries in reopened tasks under the "Ready to Bill" section.
Fixed message notification errors when a chat is initiated by a customer user.
Addressed issues with invoice amounts when editing invoices and adding tax.
Resolved issue with creating invoices with a zero amount.
Updated the privileged user badge and gradient border on the user overview page.
Removed empty rows being added to invoices from the "Ready to Bill" section.
Fixed UI issues in the "View More Details" drawer in tickets.
Added logout button for expired Admin resource accounts.
Restricted "New" status for tickets/projects/tasks to newly added items only.
Disabled 'Lock Account' button for non-activated resource accounts.
Resolved issue with changing ticket status while the timer is running.
Fixed problem with generating invoices after adding a template in "Ready to Bill."
Addressed getting error when resetting passwords with previously used passwords.
Resolved issues with reopening tickets whose invoices were saved as drafts.
Fixed issue with toaster notifications when deleting a sample user.
Resolved issue preventing updates to templates in billing settings.
Fixed "Invoice ID already exists" issue occurring randomly on older accounts,
Ensured invoice IDs are unique across an MSP.
Fixed issue with truncating initial zeros in autogenerated invoice numbers.
Resolved issues with updating billing settings in the control center.
Updated toaster notification when logging in with SSO for Customer Users.
Fixed "Forgot Password" link appearing for non-activated MSP accounts in production.
Addressed issue when selecting all checkboxes and trying to delete all customer users.
Fixed chat issues in pinned tickets.
Resolved duplicate timers appearing in the Watchlist.
Fixed issues with activating users through the resend activation link.
Resolved automatic update issues for customer's primary contact in customer details.
Blocked reset password emails for inactive resources.
Added toaster notification for inactive users attempting to log into the IT-Connect.
Ensured customer names are unique during updates.
Fixed ticket update issues for reopening tickets with feedback.
Resolved "Error while updating" when entering long addresses in the subscription.
Added currency symbols to price/amount fields in the product and expense modals in billing configurations.
Fixed UI issues in the "Others" section of invoice contacts within the customer modal.
Resolved issues with adding users to "Others" in invoice contacts in Billing and Invoice.
Fixed problems updating contact numbers in the customer site creation form.
Fixed "Oops, the task doesn’t exist" error when opening sample task notifications.
Added toaster notification for scheduled connections with tech.
Fixed issue with non-billable time entries appearing in the "Ready to Bill" section.
Resolved problems where non-billable status showed for billable items.
Addressed duplication issues in the "Ready to Bill" section when reopening tasks.
Fixed invoice total discrepancies when switching from the default template to another one.
Resolved issues editing time entries on tickets in billing services.
Fixed errors when creating invoices using the summarized template.
Resolved issues with detailed type invoices during the generation and saving process.
Fixed missing mail body and subject in the detailed template for sending invoices.
Updated toaster notification for product additions.
Added currency symbols in the invoice table list.
Added toaster notification when updating an expense.
Updated required field validation messages on the tax configuration page.
Make the description field optional for creating tickets.
Added a character limit for the Tax label field.
Fixed issues with hybrid work types and senior technician roles on invoices.
Resolved problems where contracts were saved with empty spaces.
Fixed issues with changing contracts in tickets not reflecting in "Ready to Bill."
Addressed issues when changing customers in tickets.
Fixed billing address not displaying for accounts owner on billing address.

September 13, 2024

improved

fixed

new

Product Release Notes 2024.09.12

Added the option to export data from ticket, project, and timesheet tables as CSV files.
Made the home screen data partially clickable.
Added a strip to indicate the chat mode within the chat section.
Revamped the notes & time drawer to improve the time entry process and enhance user experience.
Introduced a new section under "Ready to Bill" for fixed contracts.
Released an early bird version of NinjaOne RMM for privileged customers.
Updated the sorting order on customer filter inside ticket table in ascending alphabetical order.
Invoice numbers are now auto-generated and specific to each MSP.
Invoice numbers can now be manually edited and modified within the invoice.
Added the option to set a default billing template for MSPs.
Fixed issue with displaying resource name in the time entry.
The count of selected filters is not appearing within the ticket table filters.
Unable to update a customer's email and phone number.
Updated the format for scheduled and actual time in ticket to display as hours and minutes.
Blocked the addition of assignees in closed and cancelled tickets.
Fixed issues with deleting time entries.
Removed the round checkbox from the checklist section during ticket creation.
Fixed ticket creation time to now align with the resource's time zone.
Removed the dark background color from the invoice ID field, making it non-editable on click.
Updated the design of the searchable country field on the signup page.
Corrected the email content error in the "Reset Password" email for resources.
Updated the toaster notification when trying to log in with customer-user credentials.
Made the last name field mandatory during signup.
Fixed notification count mismatch when clearing sample data.
Fixed issues with sending attachments via email.
Resolved sorting issues in the ticket list based on usernames.
Fixed chat visibility issues in email-based tickets.
Updated the design of the product and expense drawer.
Fixed issues with ticket status updates from the notes and time entry drawer.
Messages sent from the System App are no longer listed in the notifications for older tickets.
Blocked the ability to add a child ticket to a merged ticket.
Fixed caching issues within child tickets.
Resolved design issues with the Timesheet Approve/Reject modal.
Fixed issues with multi-select options in notifications where blocking the save button popup .
Resolved an issue where messages sent by customer users from the IT Connect mobile app were only appearing in their own notification section.
Fixed issues with time entries of different customers being selected in the "Ready to Bill" section.
Corrected the missing % symbol in the tax field on invoices.
Fixed an issue with receiving emails for invoice drafts.
Corrected the template dropdown on the invoice page accessed through "Ready to Bill."
Fixed the toaster error that occurred when only spaces were entered into the mail subject field.
Resolved issues when adding 0% tax for billing templates.
Fixed a caching issue in the tax drawer.
Fixed no service type was showing in the "Ready to Bill" table for products and expenses.
Fixed issues with the discount field in billing templates.
Resolved issue where contract details displayed randomly when selecting advanced settings.
Updated toaster content when adding products and expenses.
Set a character limit for product name and product type, and fixed issues when inputting large amounts for the price.
Resolved required field validation message issue on the Tax configuration page.
Fixed issues with fetching the mail subject and body from billing templates when creating invoices from a draft.

August 12, 2024

new

improved

fixed

Product Release Notes 2024.08.12

Removed the alert center icon and split notifications and messages into different sections.
Moved notifications to the top right corner, next to the profile icon of the resource.
Added the ability to pin chats and chat directly from the message window for pinned chats.
Introduced message tray on right sidebar for easy access to new messages.
Added an option to pin tickets, tasks, and projects to a watchlist for quick access at any time.
Fixed issues with receiving attachments on email replies from users.
All tickets and tasks with active timers will now appear at the top of the watchlist.
The side navigation bar will now only expand if a submenu is available and will do so on clicks.
Added Tooltips for side navigation bar modules
Resolved issue with updating the ticket type in new tickets.
Added an option to assign a new assignee to projects if the default assignee is removed.
Fixed issue with adding a domain that was previously associated with a deleted customer.
Corrected pagination issues when no data is present in tables.
Fixed issues displaying tax and discount inside the billing template.
Resolved a message count issue when sending a canned note as a self-message.
Fixed an issue with adding customers with names previously used by deleted customers.
Removed the SLA requirement when creating a service ticket template.
Fixed UI issue within the billing template under the customer's Billing & Invoice section.
Resolved issue with deleting project templates.
Corrected issue with updating the variable attribute name.
Fixed the ticket ID issue for connection test tickets from N-Central.
Removed the merge option from the ticket table.
Adjusted footer height on the timesheet home page.
Fixed the issue of sending multiple canned notes when clicked more than once.
Fixed the content issues within the control center descriptions
Resolved duplicate notifications in the IT-Connect for ticket creation.
Added an asterisk symbol on the new canned note creation page.
Made the country dropdown in the sign-up page searchable.
Fixed issue where inactive resources were displayed as active in the resource listing table.
Corrected the toaster notification for resetting passwords for locked users.
Implemented word limit for the address field in the company details section.
Resolved the bad request error if add long characters in the SLA title and description.
Fixed the issue where members couldn't be removed unless a field value updated on user group.
Fixed UI issues in the resource type details section.
Resolved an issue with updating contracts during ticket creation.
Corrected the active status display for the MSP account owner.
Removed unnecessary space between the headings of the user section.
Fixed issue where users were not appearing in the customer hub ticket table within customers.
Corrected UI break on the merge ticket page when the customer has a lengthy name.
Resolved issue when creating a customer with a name exceeding 256 characters.
Restricted templates on IT-Connect to users who have that option enabled.
Removed the mandatory field requirement for the phone number of a resource.
Added toaster notification for resetting the password of a locked resource account.
Removed notifications for inactive resources related to ticket creation emails.
Fixed total and subtotal amounts on the invoice dashboard.
Resolved issue where subtotal and total amounts appeared equal on invoices.

July 26, 2024

fixed

Product Release Notes 2024.07.23

Fixed issue with sample data in overview on some random timezone resources
Fixed issues with deleting service desk templates
Fixed issues with Active/Inactive toggle if user or resource hasn't activated their account yet
Update content of no data image in Contact Time inside contact time
Fixed issues with viewing resource type description on My company
Disabled toggle button on user/resource details until user/resource activated
Fixed bad request while deleting Var attribute in the custom fields
Set default sorting order as latest created item will appears on top of table
Fixed issues related to lengthy customer name in user creation
Updated email notification format for resources for projects and tasks
Added sort in tax table for tax label and tax rate
Fixed issues with uploading bulk number users (more than 100 users)
Notification before activation-Make user/resource active only after activating their account

July 10, 2024

improved

fixed

Product Release Notes 2024.07.08

Updated Ticket/Project/Task ID to increment based on customer for MSPs.
Added a search option for adding managers.
Enabled creation of customers and users from the create ticket modal.
Updated access token on IT Connect to remain active indefinitely until manually signed out.
Made the drop-down for country, state, city, and time zone typable on drawers.
Fixed issues with adding ticket properties such as ticket type, location, work type, and work role.
Fixed bad request error when updating notes in the timesheet.
Fixed domain name overlap with the label on customer details.
Fixed account lock issues for resources.
Fixed account lock issues for customer-users.
Fixed notification issues for normal resources for projects and tasks.
Fixed issue with deleting the customer domains from customer details.
Fixed issue with merging more than 20 tickets at a single time.
Fixed issues with updating checklists.
Fixed issue of default SLA not enabling for MSPs.
Fixed scroll issues in custom fields on control center.
Fixed warning not disappearing when clicking close or cancel in SLA.
Added percentage symbol in the tax rate field in the tax details drawer.
Fixed issue with updating contracts in tickets.
Fixed issue with time deductions added on notes not being applied.
Fixed account getting inactivited when locked.
Updated screens for 'Forget Password' from the Teams app.
Fixed scroll issues in the more info of ticket properties.
Fixed SLA title name overlap in ticket details.
Fixed username not listing in the ticket status table on the QA board.
Updated password reset screen for customer users from the desktop app.
Fixed issue with deleting the MSP default location.
Fixed SLA error messages not disappearing after closing or cancelling the SLA drawer.
Fixed issues with customer hub.
Fixed issue with updating state and country in location.
Blocked updating default "No SLA"
Fixed authentication error when opening the IT Connect mobile app.
Fixed issues with displaying boards while searching.
Fixed empty year filter in timesheets.
Fixed multiple messages being sent when clicking the send option multiple times.
Fixed issue with updating primary and secondary contacts in invoice contacts.
Fixed error screen appearing after updating and opening the IT-Connect Mobile app.
Updated modal for updating the SSO expiry date.
Fixed calendar pop-down issue on the SSO expiry date adding modal.
Added a save button to add an expense and a label inside the button.
Fixed issues with the cancel button on the N-able integration deactivation.
Fixed issue of saving the tax label with spaces.
Fixed issues with the time zone dropdown box.
Fixed issues with the date-time picker in announcements.
Fixed toggle button being refreshed when switching tabs inside customer module.
Fixed 'Add new tax' button not clickable on the billing template.
Disabled notification for granting chat permission in the Teams app if permission is only granted.
Made the billable toggle enabled as default in the timesheet.
Removed activity '+' button in the activity section.
Fixed Task ID not redirecting from the QA health.
Fixed 'Oops' error when clicking the close button on the customer mapping page.
Fixed issue with adding attachments by pasting in task descriptions.
Fixed issues with self-note and time displaying in the timesheet.
Fixed issue with updating task names.
Fixed missing hand icon on email recipient.
Fixed issue showing two toasters when creating a new billing template.
Blocked normal users from closing projects.
Fixed issues with adding notes to time entries inside the timesheet.
Fixed issues with long customer names on mapping page inside n-central configurations.

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