Follow up on the latest improvements and updates.

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January 1, 2025

new

improved

fixed

Product updates 2024.12.31

Released the beta version of custom mailbox integration for Google and O365.
Enhanced the announcement feature with email templates.
Fixed issues with missing scheduled announcements.
The offer contents for year end and the coupon codes have been removed.
Addressed missing ticket notifications of team members in the System App for mangers.
Prevented expired announcements from being removed from the notification screen.
Blocked Ninja alert tickets from generating for MSPs with expired subscriptions.
Fixed the disappearing user connection schedule message after refreshing.
Addressed missing notifications when a customer or user is changed in a ticket, project, or task.
Fixed the issue of two timers running simultaneously on a single ticket in the Watchlist.
Changed the announcement timestamp from created time to received time.
Updated regards section on emails when a customer user is locked.
Resolved issues with duplicate time in Assignees & Schedule.
Fixed toaster message when a locked resource attempts to log in.
Resolved the issue of new SSO users being added as privileged users instead of normal users.
Resolved the issue of announcements being sent to all users even after some were removed.
Fixed the alert for expiry time validation and made the "Send" button non-clickable until corrected.
Added validation for deselect both announcement channels IT Connect and Email.
Blocked the deletion of SSO users from the customer section.
Fixed the error when logging into IT-Connect Mobile and IT-Connect Teams simultaneously.
Changed the Announcement Push Notification to display the title instead of the description.
Resolved error encountered during login to NinjaOne before the DeskDay integration page loads.
Resolved the issue of announcements being sent to all users instead of the selected users.
Corrected the customer count while editing announcements from drafts.
Fixed design breaks caused by long addresses in the company profile and customer sections.
Fixed incorrect invoice amounts when switching between "Consolidated" and "Detailed" types in the Ready-to-Bill section.
Resolved the old promo codes and discounts reappearing after re-subscribing without the code.
Fixed issues with scrolling canned notes.
Set the home board as the default board automatically when a default board is deleted.
Fixed auto-scrolling in the assignee list when selecting the last assignee.
Disabled the merge button in the ticket merge drawer when no tickets are selected.
Changed the "Title" field in archived tickets to "Date Archived."
Fixed missing notifications when scheduled assignees are removed in UAT.
Resolved UI breakdown issues on the announcement preview screen.
Prevented time entries from being removed in Ready-to-Bill when unselected.
Blocked duplicate data/items in configurations.
Ensured site contact persons update automatically when the customer's primary contact changes.
Fixed errors when creating resources after modifying the case of the email ID.
Adjusted "Note & Time" to save based on the resource's time zone.
Fixed subscription promo code persistence after switching from monthly to yearly plans.
Ensured ticket title changes reflect in pinned tickets.
Blocked ticket creation for inactive resources.
Addressed missing site details for certain SSO users.
Blocked SSO user additions via the manual user creation
Added notifications for ticket assignment via bulk action on ticket table.
Fixed missing time entries for the first day of the week in timesheets.
Added a toaster notification when activating contracts.
Removed upcoming activities for closed tickets on the homepage.
Fixed "Oops, the task doesn't exist" error in sample notifications.
Resolved UI break issues in the billing template configuration.

November 29, 2024

new

improved

fixed

Product Release Notes 2024.11.29

The "Recurring Invoice" feature allows products or ad hoc items to be added to contracts for automatic invoicing at set intervals.
Added an option to send reminders for outstanding invoices.
Revamped the Announcements feature, now supporting images and expiration times.
Simplified bulk operations on the ticket table for a more seamless experience.
Home screen datas are now interactive and clickable, allowing users to easily access detailed information.
The latest IT-Connect version, featuring important bug fixes
MSI build for Windows machines are now available to download
Moved the "Service Desk" option in the customer and user tables to three-dot menu.
Displayed time entries from different days as separate entries in the notes and time.
Included contract amounts within invoices.
Added the "Generate Invoice Before" field for recurring invoices in contract settings.
Set "Detailed" as the default invoice type instead of "Consolidated."
Updated the QA health text to "Ticket Health" on ticket detail pages.
Ticket descriptions now appear by default in chat sessions.
Auto-populated the billing address based on the customer’s address during creation.
Added logout buttons for expired accounts and extended login periods in IT-Connect apps.
Set the first user created as the default primary contact for corresponding customers
Set CST time zone as the default time zone for all companies when none is specified.
Updated notification contents within the alert center and across mobile apps.
Added a default ticket source for integration-related tickets.
Added logout buttons for expired admin accounts.
Tooltips across the system have been revised where necessary.
Pagination has been added to the invoice page.
Self-messages now appear in chat sessions without needing a page refresh.
Corrected issues with task names being renamed when moved within project milestones.
Added audit logs for ticket status changes during creation.
Resolved the generation of Ninja alert tickets for MSPs with expired subscriptions.
Resolved issues with clicking dropdowns
Resolved issues with manually updating time picker fields
Resolved the issue of SLA status always showing as "open" in ticket details for initial seconds
Read messages in the new message hub are now cleared after 24 hours.
Fixed date and time picker errors in error states.
Fixed the "Select All" functionality with previously selected items in tables.
Fixed page refresh errors following subscription payments in the production environment.
Fixed irregular spacing issues in the Boards card view within the Control Center.
Resolved issues with saving drafts, generating, and sending manual invoices.
Fixed discrepancies in invoice amounts due to contract changes.
Fixed issues with updating task details during active timers.
Resolved issues with sending notes via email for unknown users.
Duplicate entries with the same name are no longer allowed across the product.
Corrected missing ticket types in ticket properties during creation.
Ensured announcement responses now sync across all channels.
Addressed the page refresh issue in the Brave browser.
Blocked reset emails from the Resource app's "Forgot Password" page for customer users.
Fixed random "Bad Request" errors when creating users.
Blocked trial-expired users from receiving the option to add sample data.
Addressed the zero-value saving issue in billing settings.
Made the invoice end date field optional.
Resolved pagination errors after selecting all tickets on the current page.
Fixed issues connecting to N-central accounts.
Resolved issues where self-attachments were showing to all resources.
Fixed random errors occurring during contract deactivation.
Set board view as the default in announcements
Updated toaster notifications for non-registered users resetting passwords.
Fixed pagination issues on the Invoice Draft tab.
Fixed the acceptance of "zero" in the manual invoice number field.
Addressed issues with adding a product while editing a draft invoice.
Corrected inconsistencies in ticket closed notifications across the Resource and Customer apps.
Improved chat functionality and notification consistency.
Clicking the timer twice now no longer creates duplicate time entries.
Resolved the issue where tickets were incorrectly closed when technicians were working concurrently.
Fixed the "Null toaster" error during invoice sync with QuickBooks.
MSP customers and account owners are now pinned at the top of corresponding tables.
Restricted the reopening of tickets or projects after generating invoices, even in draft status.
Ensured messages sent from known users appear in the chat.
Resolved the issue of missing tickets in the "Overdue" table on the Home screen.
Fixed auto-selection of city names from company settings during customer creation.
Fixed issues with updating customer details and autosaving domain names when saving new customer names.
Addressed the "OOPS" error when opening N-central tickets.
Resolved undefined errors in Ninja tickets' "created at" dates.
Fixed NaN value errors in N-central tickets.
Addressed null resource issues in email ticket replies.
Fixed inconsistencies with ticket status changes not reflecting in tables.
Fixed duplicate notifications for created and closed ticket statuses in IT-Connect.
Fixed issues with changing invoice templates when saving as a draft.
Corrected issues with updating activity notes in invoices.
Notes added inside invoices now only display if they were added.
Fixed "Undefined" errors in ticket member assignments for random tickets.
Resolved issues with saving invoice contact information in billing.
Resolved issues generating new manual invoices using only the contract amount.
Addressed the inability to set the Home Board as the default in Boards.
Fixed issues with searching for customers.
Resolved contract amount issues when deleting added items from fixed contracts.
Unified ticket creation timestamps across all channels.
Fixed missing tickets in the "Ready to Bill" section for fixed contracts.
Addressed calculation errors in invoice amounts for decimal points.
Resolved errors when deleting customer primary contacts.
Fixed NinjaOne disconnect issues.
Improved error handling when switching QuickBooks accounts.
Added screens for expired admin and resource accounts.
Corrected toaster messages for existing email IDs in customers.
Removed the invoice listing in invoice tables.
Restricted invoice generation for empty entries.
Fixed issues with the "Ready to Bill" section showing double amounts.
Corrected the resource toggle button functionality in the manage resource drawer on the subscription page.
Improved filter UI accessibility in ticket tables.
Fixed alignment issues in compact views for invoice generation pages.
Enhanced performance for large data loads in customer dashboards.
Addressed pagination issues in the "All Tickets" view.
Corrected SLA timer calculations when ticket status changes.
Resolved UI freezing issues when uploading ticket attachments in older browser versions.
Limited notes and time entries to allow adding start date and time only after ticket creation.
Added toasters for successfully creating a variable attribute.
Fixed issues with updating ticket status while the timer is active.
Fixed issues with the discount amount applied to invoices.
Blocked "Forgot Password" functionality for resource accounts in IT-Connect.
Resource creation now works with lengthy usernames.
Updated error messages when logging in with an inactivated customer user.
Resolved issues with the amount displayed in the invoice table when saving an invoice as a draft and reopening the ticket.
Hidden MSP customers from the customer filter in user settings.
Fixed issue where the delete option was being enabled for MSP customers when using "Select All" in the customer table.
The Save and Cancel buttons are now only visible when changes are made in billing settings.
Resolved issues with "Select All" in the "Ready to Bill" section.
Incorrect toaster messages related to invalid email IDs during invoice generation have been fixed.
Mails no longer convert to new tickets when replying to public time entries on non-email tickets.
Fixed incorrect toaster notifications when using inactive resources on the forgot password page.
Resolved issues with the invoice search functionality.
Fixed Leading zeros are getting removed from auto-generated invoice numbers.
Added descriptions for "Invoice Number" and "Default Template" in billing settings.
Updated the drawer layout for the chat members screen during chat sessions.
The "What's New" icon in the menu has been updated.
Fixed chat-related issues, including missing first messages after idle periods.
The "Cancelled" ticket status can no longer be changed from the ticket list or priority.
Fixed URL validation issues in the NinjaOne connection drawer.
The invoice number field now only accepts numeric values.
Empty canned notes cannot be created with just spaces in the title and description.
The unexpected error message during login has been fixed.
Incorrect error messages when logging in with SSO for customer users have been corrected.
Ticket summaries are now limited to 100 characters.
Added tooltips for pinning chats and adding them to the watchlist in ticket details.
Attachments can now be sent in email tickets.
The user password reset email is now sent using the MSP name.
Resource invite and password reset emails are now sent from DeskDay, not the MSP name.
Fixed issues with updating customer mapping configurations for integrations.
The toaster notification for creating and deleting custom fields has been fixed.
The issue where a user's last name was not being accepted has been resolved.
Password reset has been blocked for inactive users from the Resource section.
Fixed issues with merging random tickets.
The design no longer breaks when long board names are added.
Empty templates can no longer be saved.
Items with a "Non-billable" status are no longer showing as billable in the "Ready to Bill" section.
Fixed issues with discounts and taxes in draft invoices.
Fixed the issue with displaying due dates on tickets.

October 17, 2024

new

improved

Product Release Notes 2024.10.16

Made NinjaOne publicly accessible for all customers.
Released Beta version of QuickBooks integration to select customers.
Updated notification content to align across all the available channels.
Added the option to edit invoices which already sent.
Introduced a "Notify Me" button for available integrations.
Resolved issues with time entries in reopened tasks under the "Ready to Bill" section.
Fixed message notification errors when a chat is initiated by a customer user.
Addressed issues with invoice amounts when editing invoices and adding tax.
Resolved issue with creating invoices with a zero amount.
Updated the privileged user badge and gradient border on the user overview page.
Removed empty rows being added to invoices from the "Ready to Bill" section.
Fixed UI issues in the "View More Details" drawer in tickets.
Added logout button for expired Admin resource accounts.
Restricted "New" status for tickets/projects/tasks to newly added items only.
Disabled 'Lock Account' button for non-activated resource accounts.
Resolved issue with changing ticket status while the timer is running.
Fixed problem with generating invoices after adding a template in "Ready to Bill."
Addressed getting error when resetting passwords with previously used passwords.
Resolved issues with reopening tickets whose invoices were saved as drafts.
Fixed issue with toaster notifications when deleting a sample user.
Resolved issue preventing updates to templates in billing settings.
Fixed "Invoice ID already exists" issue occurring randomly on older accounts,
Ensured invoice IDs are unique across an MSP.
Fixed issue with truncating initial zeros in autogenerated invoice numbers.
Resolved issues with updating billing settings in the control center.
Updated toaster notification when logging in with SSO for Customer Users.
Fixed "Forgot Password" link appearing for non-activated MSP accounts in production.
Addressed issue when selecting all checkboxes and trying to delete all customer users.
Fixed chat issues in pinned tickets.
Resolved duplicate timers appearing in the Watchlist.
Fixed issues with activating users through the resend activation link.
Resolved automatic update issues for customer's primary contact in customer details.
Blocked reset password emails for inactive resources.
Added toaster notification for inactive users attempting to log into the IT-Connect.
Ensured customer names are unique during updates.
Fixed ticket update issues for reopening tickets with feedback.
Resolved "Error while updating" when entering long addresses in the subscription.
Added currency symbols to price/amount fields in the product and expense modals in billing configurations.
Fixed UI issues in the "Others" section of invoice contacts within the customer modal.
Resolved issues with adding users to "Others" in invoice contacts in Billing and Invoice.
Fixed problems updating contact numbers in the customer site creation form.
Fixed "Oops, the task doesn’t exist" error when opening sample task notifications.
Added toaster notification for scheduled connections with tech.
Fixed issue with non-billable time entries appearing in the "Ready to Bill" section.
Resolved problems where non-billable status showed for billable items.
Addressed duplication issues in the "Ready to Bill" section when reopening tasks.
Fixed invoice total discrepancies when switching from the default template to another one.
Resolved issues editing time entries on tickets in billing services.
Fixed errors when creating invoices using the summarized template.
Resolved issues with detailed type invoices during the generation and saving process.
Fixed missing mail body and subject in the detailed template for sending invoices.
Updated toaster notification for product additions.
Added currency symbols in the invoice table list.
Added toaster notification when updating an expense.
Updated required field validation messages on the tax configuration page.
Make the description field optional for creating tickets.
Added a character limit for the Tax label field.
Fixed issues with hybrid work types and senior technician roles on invoices.
Resolved problems where contracts were saved with empty spaces.
Fixed issues with changing contracts in tickets not reflecting in "Ready to Bill."
Addressed issues when changing customers in tickets.
Fixed billing address not displaying for accounts owner on billing address.

September 13, 2024

improved

fixed

new

Product Release Notes 2024.09.12

Added the option to export data from ticket, project, and timesheet tables as CSV files.
Made the home screen data partially clickable.
Added a strip to indicate the chat mode within the chat section.
Revamped the notes & time drawer to improve the time entry process and enhance user experience.
Introduced a new section under "Ready to Bill" for fixed contracts.
Released an early bird version of NinjaOne RMM for privileged customers.
Updated the sorting order on customer filter inside ticket table in ascending alphabetical order.
Invoice numbers are now auto-generated and specific to each MSP.
Invoice numbers can now be manually edited and modified within the invoice.
Added the option to set a default billing template for MSPs.
Fixed issue with displaying resource name in the time entry.
The count of selected filters is not appearing within the ticket table filters.
Unable to update a customer's email and phone number.
Updated the format for scheduled and actual time in ticket to display as hours and minutes.
Blocked the addition of assignees in closed and cancelled tickets.
Fixed issues with deleting time entries.
Removed the round checkbox from the checklist section during ticket creation.
Fixed ticket creation time to now align with the resource's time zone.
Removed the dark background color from the invoice ID field, making it non-editable on click.
Updated the design of the searchable country field on the signup page.
Corrected the email content error in the "Reset Password" email for resources.
Updated the toaster notification when trying to log in with customer-user credentials.
Made the last name field mandatory during signup.
Fixed notification count mismatch when clearing sample data.
Fixed issues with sending attachments via email.
Resolved sorting issues in the ticket list based on usernames.
Fixed chat visibility issues in email-based tickets.
Updated the design of the product and expense drawer.
Fixed issues with ticket status updates from the notes and time entry drawer.
Messages sent from the System App are no longer listed in the notifications for older tickets.
Blocked the ability to add a child ticket to a merged ticket.
Fixed caching issues within child tickets.
Resolved design issues with the Timesheet Approve/Reject modal.
Fixed issues with multi-select options in notifications where blocking the save button popup .
Resolved an issue where messages sent by customer users from the IT Connect mobile app were only appearing in their own notification section.
Fixed issues with time entries of different customers being selected in the "Ready to Bill" section.
Corrected the missing % symbol in the tax field on invoices.
Fixed an issue with receiving emails for invoice drafts.
Corrected the template dropdown on the invoice page accessed through "Ready to Bill."
Fixed the toaster error that occurred when only spaces were entered into the mail subject field.
Resolved issues when adding 0% tax for billing templates.
Fixed a caching issue in the tax drawer.
Fixed no service type was showing in the "Ready to Bill" table for products and expenses.
Fixed issues with the discount field in billing templates.
Resolved issue where contract details displayed randomly when selecting advanced settings.
Updated toaster content when adding products and expenses.
Set a character limit for product name and product type, and fixed issues when inputting large amounts for the price.
Resolved required field validation message issue on the Tax configuration page.
Fixed issues with fetching the mail subject and body from billing templates when creating invoices from a draft.

August 12, 2024

new

improved

fixed

Product Release Notes 2024.08.12

Removed the alert center icon and split notifications and messages into different sections.
Moved notifications to the top right corner, next to the profile icon of the resource.
Added the ability to pin chats and chat directly from the message window for pinned chats.
Introduced message tray on right sidebar for easy access to new messages.
Added an option to pin tickets, tasks, and projects to a watchlist for quick access at any time.
Fixed issues with receiving attachments on email replies from users.
All tickets and tasks with active timers will now appear at the top of the watchlist.
The side navigation bar will now only expand if a submenu is available and will do so on clicks.
Added Tooltips for side navigation bar modules
Resolved issue with updating the ticket type in new tickets.
Added an option to assign a new assignee to projects if the default assignee is removed.
Fixed issue with adding a domain that was previously associated with a deleted customer.
Corrected pagination issues when no data is present in tables.
Fixed issues displaying tax and discount inside the billing template.
Resolved a message count issue when sending a canned note as a self-message.
Fixed an issue with adding customers with names previously used by deleted customers.
Removed the SLA requirement when creating a service ticket template.
Fixed UI issue within the billing template under the customer's Billing & Invoice section.
Resolved issue with deleting project templates.
Corrected issue with updating the variable attribute name.
Fixed the ticket ID issue for connection test tickets from N-Central.
Removed the merge option from the ticket table.
Adjusted footer height on the timesheet home page.
Fixed the issue of sending multiple canned notes when clicked more than once.
Fixed the content issues within the control center descriptions
Resolved duplicate notifications in the IT-Connect for ticket creation.
Added an asterisk symbol on the new canned note creation page.
Made the country dropdown in the sign-up page searchable.
Fixed issue where inactive resources were displayed as active in the resource listing table.
Corrected the toaster notification for resetting passwords for locked users.
Implemented word limit for the address field in the company details section.
Resolved the bad request error if add long characters in the SLA title and description.
Fixed the issue where members couldn't be removed unless a field value updated on user group.
Fixed UI issues in the resource type details section.
Resolved an issue with updating contracts during ticket creation.
Corrected the active status display for the MSP account owner.
Removed unnecessary space between the headings of the user section.
Fixed issue where users were not appearing in the customer hub ticket table within customers.
Corrected UI break on the merge ticket page when the customer has a lengthy name.
Resolved issue when creating a customer with a name exceeding 256 characters.
Restricted templates on IT-Connect to users who have that option enabled.
Removed the mandatory field requirement for the phone number of a resource.
Added toaster notification for resetting the password of a locked resource account.
Removed notifications for inactive resources related to ticket creation emails.
Fixed total and subtotal amounts on the invoice dashboard.
Resolved issue where subtotal and total amounts appeared equal on invoices.

July 26, 2024

fixed

Product Release Notes 2024.07.23

Fixed issue with sample data in overview on some random timezone resources
Fixed issues with deleting service desk templates
Fixed issues with Active/Inactive toggle if user or resource hasn't activated their account yet
Update content of no data image in Contact Time inside contact time
Fixed issues with viewing resource type description on My company
Disabled toggle button on user/resource details until user/resource activated
Fixed bad request while deleting Var attribute in the custom fields
Set default sorting order as latest created item will appears on top of table
Fixed issues related to lengthy customer name in user creation
Updated email notification format for resources for projects and tasks
Added sort in tax table for tax label and tax rate
Fixed issues with uploading bulk number users (more than 100 users)
Notification before activation-Make user/resource active only after activating their account

July 10, 2024

improved

fixed

Product Release Notes 2024.07.08

Updated Ticket/Project/Task ID to increment based on customer for MSPs.
Added a search option for adding managers.
Enabled creation of customers and users from the create ticket modal.
Updated access token on IT Connect to remain active indefinitely until manually signed out.
Made the drop-down for country, state, city, and time zone typable on drawers.
Fixed issues with adding ticket properties such as ticket type, location, work type, and work role.
Fixed bad request error when updating notes in the timesheet.
Fixed domain name overlap with the label on customer details.
Fixed account lock issues for resources.
Fixed account lock issues for customer-users.
Fixed notification issues for normal resources for projects and tasks.
Fixed issue with deleting the customer domains from customer details.
Fixed issue with merging more than 20 tickets at a single time.
Fixed issues with updating checklists.
Fixed issue of default SLA not enabling for MSPs.
Fixed scroll issues in custom fields on control center.
Fixed warning not disappearing when clicking close or cancel in SLA.
Added percentage symbol in the tax rate field in the tax details drawer.
Fixed issue with updating contracts in tickets.
Fixed issue with time deductions added on notes not being applied.
Fixed account getting inactivited when locked.
Updated screens for 'Forget Password' from the Teams app.
Fixed scroll issues in the more info of ticket properties.
Fixed SLA title name overlap in ticket details.
Fixed username not listing in the ticket status table on the QA board.
Updated password reset screen for customer users from the desktop app.
Fixed issue with deleting the MSP default location.
Fixed SLA error messages not disappearing after closing or cancelling the SLA drawer.
Fixed issues with customer hub.
Fixed issue with updating state and country in location.
Blocked updating default "No SLA"
Fixed authentication error when opening the IT Connect mobile app.
Fixed issues with displaying boards while searching.
Fixed empty year filter in timesheets.
Fixed multiple messages being sent when clicking the send option multiple times.
Fixed issue with updating primary and secondary contacts in invoice contacts.
Fixed error screen appearing after updating and opening the IT-Connect Mobile app.
Updated modal for updating the SSO expiry date.
Fixed calendar pop-down issue on the SSO expiry date adding modal.
Added a save button to add an expense and a label inside the button.
Fixed issues with the cancel button on the N-able integration deactivation.
Fixed issue of saving the tax label with spaces.
Fixed issues with the time zone dropdown box.
Fixed issues with the date-time picker in announcements.
Fixed toggle button being refreshed when switching tabs inside customer module.
Fixed 'Add new tax' button not clickable on the billing template.
Disabled notification for granting chat permission in the Teams app if permission is only granted.
Made the billable toggle enabled as default in the timesheet.
Removed activity '+' button in the activity section.
Fixed Task ID not redirecting from the QA health.
Fixed 'Oops' error when clicking the close button on the customer mapping page.
Fixed issue with adding attachments by pasting in task descriptions.
Fixed issues with self-note and time displaying in the timesheet.
Fixed issue with updating task names.
Fixed missing hand icon on email recipient.
Fixed issue showing two toasters when creating a new billing template.
Blocked normal users from closing projects.
Fixed issues with adding notes to time entries inside the timesheet.
Fixed issues with long customer names on mapping page inside n-central configurations.

June 27, 2024

improved

fixed

Product Release Notes 2024.06.27

Implemented new design for IT-Connect download drawer.
Implemented new design for resources detail.
Added new icon for alert center and reduced its size.
Updated icons for account lock and unlock for both resources and customer users.
Implemented screen drawers for creating and updating templates.
Added mails for account lockout scenarios to respective users.
Added mails for account lockout scenarios to MSP superadmins.
Fixed issues with scheduled announcements on email.
Fixed issues with the billable toggle in project details.
Fixed issues with updating location description.
Fixed issues with horizontal scroll of cards while using a mouse on MS Teams application.
Fixed issues with horizontal scroll while using a mouse in list mode on MS Teams application.
Fixed issues with the search field in "Tags".
Blocked adding descriptions for closed tasks.
Fixed duplicate addition of domains inside customers for both SSO and email domains.
Fixed issue where value and label overlapped when selecting customer details on project.
Fixed issue where ticket type, subtype, budgeted hours, estimate end date, and tags from the template were not saved while creating.
Fixed issues with QA rule for attaching files.
Fixed bugs in the service desk of the customer hub.
Fixed issues with the create ticket template where default board and SLA were not binding.
Fixed issue where filter applied to the tickets board in one account also applied to other accounts.
Fixed issues with deleting user profile picture.
Blocked sending email when attempting to click 'Reset Password' for a locked account.
New icon added for support button on the top nav bar.
Fixed contents inside control center icons.
Fixed issues with updating contracts in projects.
Fixed UI issues in the duplicate option on contracts.
Fixed issues with deactivating an actual contract.
Fixed issues with auto-closing drawer after updating ticket details.
Fixed issues with showing marked flag on the checklist when added to a ticket.
Fixed issues with toaster on company settings.
Fixed issues with bulk deleting project/ticket templates.
Fixed issues with updating the city in the billing address of subscription.
Blocked MSP owner from listing on customer user list in the customer module.
Fixed issues with adding duplicate data on multiple clicks of buttons.
Updated operating hours section in company settings.
Fixed issues with updating company profile logo.
Fixed issues with listing user names in the child ticket and merge ticket drawers.
Fixed issues with added feedbacks in the ticket list.
Updated screen for teams on channels inside control center.
Fixed "Oops 404 Not Found" error when clicking on the shortcut of QA.
Fixed issue where setting SLA values to zero caused immediate ticket expiration.
Fixed issue to unlock account of account owner from another super admin.
Fixed issue with switching between hour & minute on SLA creation without values.
Implemented chat functionality to fall to the next line in the chat window as length increases.
Disabled notes and time, add attachment, billing settings, and product & expense in merged ticket.
Made horizontal scroll bar sticky for child and merge ticket table.
Fixed issues with updating user groups.
Fixed issue with notifications getting duplicated when clicking 'Mark all as read' on alert center.
Fixed issues with display name for account owner.
Fixed issues with editing the primary contact details from site.
Added limit for title and notes inside customer and user notes.
Removed delete button for new note creation.
Added remove button for company logo.
Fixed issues with updating checklist.
Fixed issues with updating expiry date upon SSO domains.
Fixed toaster issues for signing up with SSO domains.
Replaced "SSO +" with "SSO>" button if any SSO domains are already added for customers.
Fixed issues with updating self-chats.
Fixed SSO domain user being added as manual users.
Removed reset password option for SSO integrated users.

June 12, 2024

new

improved

fixed

Product Release Notes 2024.06.12

The new interface for creating tickets allows to raise tickets for users faster.
The ticket details screen has a fresh look, providing better visibility for chats.
Customer and user modules are now more intuitive, making navigation easier.
The control center is redefined with universal search, eliminating the need for tab-swapping.
Child tickets have been revamped with new design drawers.
Issues with customising resource notifications have been fixed, and new email notification messages have been added.
The company profile has a new look, including the option to add company logos.
Mandatory fields for locations have been updated, and the modal replaced with a new drawer.
Feedback and roadmap buttons moved from the top navigation bar to the account dropdown.
Our documentation has a new design and better visibility with the "How To" screen design.
The account profile screen has been moved to a new button in the account dropdown.
The subscription page has a new design to resolve navigation issues and update details.
The option to set the currency has been moved from the company profile to the billing settings in the contracts and billing section of the control center.
The archived items icon moved from the top bar to the Service Desk section of control center.
The option to set the default board for tickets moved from general settings to the board card view.
An option to set the default board for projects has been added to the board card view.
The integration option moved from the side navigation bar to the control center.
The control center icon has been repositioned to the bottom of the side navigation bar.
Customer details inside ticket now have a new design, with a "more info" button for viewing and updating details.
A "submitted by" field has been added to tickets, indicating if the ticket was raised by others on behalf of the user.
Ticket properties inside ticket have a new design, with a "more info" button for viewing and updating ticket properties.
Merge tickets have been revamped with new design drawers.
The checklist has been moved to the left side of the ticket details screen.
Options for adding attachments and canned notes on chat moved to icons in the chat box.
The option to add attachments moved from a button to an icon in the ticket description section.
The option to add tags has been updated as side drawer.
The option to view and update ticket summary and description is now with side drawer design.
User and SSO options have been moved to the customer overview details tab.
Separate sections added for displaying privileged and normal users on the customer overview.
Added a new domains section to the customer overview screen to include all added domains.
Moved the manager section to the overview tab
Redesigned the customer user overview page with more insights.
Redesigned drawer for integrating SSO domains into DeskDay with new fields for Secret ID and expiry date.
Added a company contacts section for updating the company owner, primary contacts, and secondary contacts.
Added option to add links inside checklists that open in a new browser tab on click.
Fixed issue where the estimated end date did not appear in ticket properties after creation.
Fixed issue where tickets created from Teams were logged as "undefined undefined."
Fixed issue where the first listed domain couldn't be removed from the customer modal.
Fixed issues with resetting passwords for emails containing '+' symbol.
Fixed issue of 'undefined' displaying in emails instead of the ticket ID when sending public notes.
Updated toaster for sending resent invites.
SSO users now automatically assigned the Normal user role.
Fixed issues with deleting assignees and schedules on tickets.
Updated content for urgency when creating tickets for teammates by privileged users.
Adding and removing assignees and schedules now logs on the ticket timeline.
Fixed receiving push notifications for tickets on mobile even when customer settings are off.
Updated email content for activation and password reset.
Fixed issue where inactive resources received ticket creation mail.
Fixed issue where inactive users could be added as managers.
Corrected the next billing date for payment-failed customers.
Fixed issues with notification time showing in the alert center.
Fixed issue where notifications were still sent to resources without the reopened alert set.
Fixed issue with notification content for closing a new ticket.
Fixed mail notifications showing "assigned" instead of "new" when changing ticket status.
Fixed issue where deleted resources received create ticket emails.
Child ticket notifications and alerts are now received in the IT-Connect
Fixed "site" filter being clickable even in a disabled state.
Fixed Office phone not saving for users.
Prevented duplicate data saving on button clicks.
Added confirmation window for deleting SSO domains.
Fixed adding duplicate domains and SSO domains for customers.
Fixed issue where status changes during ticket creation were not logged in the ticket timeline.
Added a crown badge for privileged users.
Blocked sending "forgot password" emails to locked resources.
Fixed issues with creating and linking child tickets.
Fixed incorrect toasters on signup failures.
Added validations for vendor emails.
Default site status now set to "activated."
Fixed issues with creating users on inactive sites.
Fixed issues with creating user groups with a single user.
Fixed issues with loading sample data during bulk signups.
Fixed issue where modifying a checklist caused invalid dates.
Fixed issues with uploading images larger than 5MB.
Fixed issues with using promo codes in the manage section.
Fixed issues with QA health of closed tickets passing incorrectly.
Added specific toaster for using the same password during a reset.
Updated mandatory fields on customer sites and vendor sections.
Fixed unlock account button inside the user profile not working.
Updated mandatory fields for billing addresses on subscriptions.
Limited long email IDs in text fields.
Updated toaster messages when creating users with invalid email formats.
Fixed customer and user names clipping in respective tables.
Updated toaster when deleting the default site in the customer module.
Fixed attachments from notes and time not appearing in the pin icon or chat screen.
Fixed issues with receiving confirmation links from Gmail or G Suite.
Fixed issues with filters on the customer and user hub.
Added projects and announcements to the customer hub.
Fixed issues with adding managers for customer users.
Fixed issues with sorting data by user type on the customer table.
Fixed issue of showing "welcome back" for newly logged-in users on the Teams app.
Fixed issue of customer users landing on the wrong page after resetting passwords.
Fixed issues with custom prefixes for invoices.
Added error messages for uploading large files.
Added confirmation for deleting attachments.
Removed active/inactive button for MSP account owners.
Updated page for IT-Connect download after customer user activation from mobile.
Fixed issues with reopening ticket notification customization.
Updated modals and fixed issues with reducing seat counts on subscriptions.
Fixed issues with address fields for updating subscription, even if the address is already added.
Fixed issues with replying to public notes emails.
Fixed issues with showing notifications for accounts with a greater number of unread notifications.
Fixed "oops the task doesn't exist" error when opening sample notifications.
Fixed other users' tickets showing inside team tickets for privileged users on IT-Connect.
Fixed emails converting to new tickets when replying to public time entries on non-email tickets.
Fixed issues with formats in downloaded PDFs.

May 31, 2024

improved

fixed

Product Release Notes 2024.05.31

Added the option to include decimal points for the tax rate.
Added option for remote control to devices mapped for users with N-central.
Added notifications for chat messages on the Teams application.
Fixed login issues with SSO integrated domains for random accounts on IT-Connect.
Resolved issues with push notifications, including private messages, on the mobile application.
Addressed N-able devices not updating in configurations when updated on the N-able console.
Fixed the issues with uploading bulk user to customers.
Fixed issues with the ticket/task button when the timer is running and closing the ticket.
Incorporated payment banner for accounts experiencing payment renewal failures.
Made the ticket description field mandatory in the Teams app.
Corrected the incorrect announcement count in the IT-Connect mobile app.
Fixed the issue of receiving ticket notifications count in announcements tab.
Resolved issues with scheduling announcements at the same time.
Made address line 2 not mandatory on company profile
Resolved issues with creating and linking child tickets to existing tickets

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