Product Release Notes 2024.03.11

Launched the beta version of the Billing module.
Rolled out the beta version of the Reports module.
Enabled bulk user addition to customers via CSV or Excel import.
Revamped the ticket details screen.
Implemented a new design for the home screen, offering more insights.
Rebranded the Ultimate system app as the IT-Connect app.
Introduced the IT-Connect mobile application for end-users.
Incorporated notifications for scheduled contact with users from the IT-Connect application.
Redesigned channel settings to include options for mobile and Teams applications.
Updated the Subscription page with newly released features.
Removed operating hours from company profile.
Incorporated currency option within company profile.
Included options to add billing details, products, and expenses inside the ticket screen.
Added functionality to incorporate billing details on the project screen.
Eliminated the billing details modal previously present for projects.
Implemented features to add products and expenses on tasks.
Removed the contract and SLA tabs from customer settings.
Replaced the invoices tab with the Billing and Invoices tab in customer settings.
Introduced a new section for billing and contracts in configurations and aligned SLA within this section.
Added Billing templates, Tax, Products, and Expense sections to support the billing module.

February 13, 2024

new

improved

fixed

Product Release Notes 2024.02.14

Implemented archiving functionality for tickets, projects, and announcements.
Automatically include users in the customer when receiving emails from specified domain users.
Link emails from unidentified users based on customer-specified domains.
Capability to add and set new cards as the default for subscriptions.
Addressed subscription failure issues on billing dates.
Revamped the modal for adding new customers.
Redesigned the chat section for email tickets.
Added copy link feature for downloading the UltiMate application.
Changed the names of dashboards in the side navigation bar to "Overview."
Fixed issues with overview data for service desk
Configured the accordion to be open by default in the assignees and schedules modal.
Set assignees and schedule modal opened as the default when moving a ticket from the "New" status to any other status.
Fixed design issues on Quality Assurance board
Fixed issues and enhanced user experience on signup screens
Resolved the issue of non-account owners receiving notification sounds when adding sample data later.

January 15, 2024

new

improved

fixed

Product Release Notes 2024.01.15

Implemented Multi-factor Authentication for enhanced resource security of resources.
Limited the trial period for the DeskDay to 14 days.
Fixed notification issues on minimised screens with open chats.
Implemented new table design for timesheets
Added shimmers on pages to enhance the loading screen.
Revised the flow for creating sample data, allowing MSPs to decide when to add it.
Added loader for buttons on modals, logout, toggles etc.
Fixed issues related to project start and end time, as well as duplicate task numbers.
Addressed task status not changing to assigned when selecting tasks and assigning resources.
Resolved notification and timesheets not getting cleared when clearing sample data.
Removed date and time picker for start time and end date in additional ticket details.
Removed the Christmas cap from the login and signup screens.
Ensured ping messages display correct creation and send times.
Corrected the toaster for expired password reset links.
Fixed errors in bulk assignment and ticket status updates.
Enhanced the edit and open functions for milestones and tasks.
Resolved automatic logout from Ultimate in few minutes.
Redesigned the Timer button within tickets for improved functionality.
Updated the Ultimate download modal to reflect changes in the Ultimate guide link name.
Addressed intermittent issues with missing sample ticket templates.
Fixed non-functional delete options for sites, documents, and locations.
Resolved problems with updating customer user types and licenses.
Updated the health chip on tickets for QA.
Fixed issues with pointers and placed improved pointers.
Released Ultimate version 0.2.7 with various fixes and improvements.
Addressed problems with notifications on a minimized screen when the chat is open on UltiMate.
Solved challenges related to raising tickets from a minimised screen on UltiMate..
Fixed issues associated with typing spaces in the description when creating tickets on UltiMate..
Resolved problems with selecting urgency for tickets when creating tickets from a minimised screen on UltiMate..
Rectified the occurrence of Ticket ID displaying as undefined once the refresh token expired on UltiMate..
Successfully addressed concerns regarding the deletion of attachments on UltiMate..
Fixed issues with the listing of attachments on UltiMate..
Addressed challenges when more assignees were added to a ticket on UltiMate..
Resolved issues related to displaying chat members on Ultimate.

December 24, 2023

improved

fixed

Product Release Notes 2023.12.24

Implemented new design for DeskDay tables.
Redesigned the QA board with a new layout.
Revamped the company resources section.
Resolved issues related to updating resource types for resources.
Resolved issues related to updating the default SLA for customers.
Addressed problems that occurred when saving customer SLA/Contract.
Fixed the occurrence of duplicate ping messages appearing on the table once the user acknowledges a ping message.
When adding new milestones, the page now scrolls down to the bottom by default.
Fixed issues with adding attachments on projects exceeding 5 GB.
Fixed the problem of an invalid warning symbol appearing on time entries.
Resolved issues with the QA board status section not scrolling properly on Firefox.
Fixed the problem of always displaying a successful alert when uploading documents without any file under Customer -> Document.
Fixed the issue of adding a ticket with an inactive Customer.
Fixed the issue of adding a ticket with an inactive User.
Fixed the problem of adding projects with an inactive Customer.
Fixed the issue of adding projects with an inactive User.
Implemented Christmas-themed elements on the Signup and Login Pages.
Fixed the problem were attempting to add an attachment without any file in chat resulted in sending an empty message to the user.
Fixed the issue where the template project attachment did not reflect in creating projects.
Fixed the problems where the template attachment did not reflect while creating tickets.
Resolved issues with the "Add Attachments" button being incomplete and recommended its inclusion in tickets and tasks as well.
Fixed email notifications for projects.
Ensured that the resource type for the account owner fixed to super admin
Set the minimum subscription resource count to one resource.
Corrected the counting of deleted users in the subscription.
Fixed notification when closing an email-created ticket.
Resolved the issue on canceled subscription and ensured access getting blocked.
Fixed the occurrence of ping messages for deleted users.
Introduced new design for the ticket details navbar.
Fixed issues with managers raising tickets for team members from ultimate.
When adding new milestones, the page scrolls down to the bottom by default.
Addressed the responsiveness issue of the action menu appearing of the ticket table.
Provided indications for mandatory fields when updating resource details.
Added a "Work role" option when adding a resource.
Ensured there is an indication for an invalid email ID when adding a resource.
Implemented error handling for creating multiple customers with same email ID.
Fixed the ability to edit closed tickets using the multi-select option on the board.
Canned notes added with the self-option on chat now show only on refresh.
Enabled the ability to hover and see customer details on the table.
Adjusted the hand button on the resources list to cover the entire row
Addressed issue where the total count of milestones/ tasks on projects when delete it.

December 14, 2023

fixed

improved

Product Release Notes 2023.12.14

Implemented drag and reorder functionality for milestones and tasks on projects.
Resolved issues associated with email tickets containing attachments.
Fixed problems with displaying attachments on email tickets.
Added Ultimate latest 0.2.6 build to DeskDay console
Fixed the issues with delete button for child tickets.
Child tickets now have an available timeline log.
Resolved the white screen problem when clicking "Link existing child ticket" during the addition of a child ticket.
Fixed the white screen issue when attempting to merge tickets.
Addressed bugs with resource deletion.
Addressed bugs with customer user deletion.
Addressed bugs with customer deletion.
Fixed the issue with the non-updating toggle for billable.
Fixed the problem where adding assignees during ticket creation did not update the ticket/task status to Assigned.
Resolved the absence of chat message notifications in the alert center when creating a ticket through mail.
Fixed the situation where attempting to add an attachment without any file in chat resulted in sending an empty message to the user.
Assignees added during ticket creation are now accurately reflected in the timeline.
Project members added to projects during project creation are now properly reflected in the timeline.
Notifications for assigned projects now appear in the alert center.
Assigned tasks are now correctly displayed in the timeline.
Notifications are now received for assigned tickets when assigned from the create ticket modal.
Fixed the non-functional "Read all" function for message notifications.
Removed "Clear all" button from the messages section.
Notifications now appear promptly when clicking the "Read all" button on notifications.
Addressed issues with creating tickets for random accounts on the ultimate level.
Fixed the problem of not receiving notifications for email ticket replies.
Resolved issues with the timesheet approval list for managers on a monthly time cycle.
Fixed problems with the time entry start and stop button after submitting timesheets.
Fixed issues related to selecting private, public, and self options inside chat attachments and canned notes.
Restricted normal users from editing time entries for other resources.
Resolved problems with the time entry owner being updated when a resource modified another user time entry on tickets/tasks.

December 13, 2023

new

improved

fixed

Product Release Notes 2023.12.06

Introduction of the Timesheet for Resources
Implementation of scheduled ping function
Distribution of ping messages via email to all customers
Integration of a new design to enhance the ping feature
Work Role for time entries will fetch from ticket as default
Work Type for time entries will fetch from resource details as default
Addition of sorting function for pending ticket columns status, budget hours, Actual hours etc.
Inclusion of a clear all and real all notifications feature
Customization of templates visible for both users and resources
Configuration of managers as default users for raising tickets in privileged user builds on UltiMate
Updated toaster for duplicate user creation
Addition of tool tips for renaming milestones and tasks in projects
Modification of the signup process to address issues related to MSP not found
Adjustment of the state dropdown label when filled on modals
Resolution of issues with the order of project milestones on project templates
Renaming of "Assignees" to "Project Members" on projects
Limiting resource display to Super Admin and Admin only
Displaying the resend invite button for non-activated resource accounts
Allowing the editing of the Email ID for customer users on the frontend
Fixing the issue where Ultimate data was not showing after refreshing in the sidebar status filter tabs
Introduction of tool tip for moving the Fab button
Implementation of a toaster for editing the default SLA "NO SLA," with the SLA edit button grayed out
Correction of the display of "State" as a label on the empty state in the control center
Blocking the sending of attachments on closed tickets from Ultimate software
Disabling navigation to the task details screen while editing task names

December 13, 2023

improved

fixed

Product Release Updates 2023.11.21

Introduce new loader for loading sample data.
Limit clear sample data button only to the company settings.
Set the project creator as the default project manager.
Intercom product tour for user guidance.
Enable ticket reopening from the DeskDay console.
Enable project reopening from the DeskDay console.
Enable task reopening from the DeskDay console.
Introduce "coming soon" tooltip for screenshot and screen record features within the chat section.
Make the ticket description a mandatory field on ticket creation.
Resolve Project QA and Task QA issues.
Implement UI fixes for the Ping feature and updated character limit..
Address image load time issues on the signup page.
Rework on signup page content for the Black Friday.
Fix Ticket QA rules
Update Sample Data Ticket ID format.
Update user activation error toaster .
Introduce new login banner popup for Black Friday.
Launch Black Friday subscription updates.
Add actual hours and budgeted hours columns to the ticket table.
Address navigation issues in the Ping tabs when users click the back button.
Fix issues related to adding resources.
Correct the layout of the state label in the Control Center general tab fields.
Automatically create a subtype when creating a ticket type on custom fields.
Resolve the issue of milestone names being saved when clicking space.

December 13, 2023

new

fixed

Product Release Notes 2023.26.10

Deployed the Projects management feature
Launched the Ping feature for broadcasting messages
Introduced a new pricing plan specifically for Beta customers
Resolved issues related to account lock-unlock for resources
Incorporated a badge indicating resource type on profiles
Empowered MSPs to download UltiMate directly from channel settings

December 13, 2023

fixed

Product Release Notes 2023.09.30

Resolved workflow issues associated with reopened and cancelled tickets.
Addressed problems with toasters linked to password reset.
Introduced toaster for SSO users' password reset.
Corrected the display of resource names on the ticket customer selection screen.
Resolved the issue of usernames not being displayed in the ticket table for resource-related tickets.
Fixed the problem where the display name did not update for users converted from resources to customers.
Resolved the absence of a default site for users converted from resources to customers.
Disabled the activation link success toaster for multiple uses.
Deactivated options such as 'forgot password,' 'password reset,' and 'resend' for SSO users.
Fixed issues encountered while saving operating hours for customers.
Corrected problems related to saving customer timezones.
Fixed issues with the save button for setting default SLAs for customers.
Addressed the problem of the chat section being disabled when opening tickets from notifications.

December 13, 2023

new

improved

fixed

Product Release Notes 2023.09.25-Beta Version

Optimised Email and Chat-driven Ticketing processes
Enhanced insights and refined the user experience on the QA board
Introduced dedicated Windows and Mac Desktop applications for end-users
Enabled SSO 365 integration, allowing end-users to seamlessly log in to the Desktop application
Addressed issues related to updating checklists in the library
Implemented flags to designate checklists as important
Enhanced the stability of our SLA feature
Revamped the assignees and schedule modal for a significantly improved user experience
Updated the Home screen to display Ticket statistics and upcoming schedules
Introduced QA health visibility in the Tickets Tab
Customised Email and Chat Notifications
Added sound notifications for New, Assigned, and Ticket status changes for Techs, with customisation options
Enabled end-users to provide feedback for closed tickets through the desktop application
Incorporated sample data throughout the application to facilitate product familiarisation