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Feature Requests
28
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Planned
1
Integration - Pax8
Feature Requests
1
Integration - Quickbooks
Feature Requests
2
Service Desk - Recurring Tasks
Feature Requests
1
AI Integration with Service Desk
Feature Requests
1
Reports and Analytics
Feature Requests
2
Billing and Invoicing
Feature Requests
2
Service Desk - Recurring tasks
Feature Requests
2
Service Desk - SLA Priority matrix
Feature Requests
2
Service Desk - Dispatcher portal
Feature Requests
2
Custom Branding / white labeling
Feature Requests
1
Mobile App Resources & Users
Feature Requests
In Progress
1
Service Desk - Projects
Feature Requests
1
Integration with RMM - Datto, CW Automate & Kaseya
Feature Requests
1
Ticket approval from customer / user manager
Feature Requests
1
Adding custom resource types
Feature Requests
1
Outage notification / Broadcasting for MSP customers
Feature Requests
1
Resource & user permissions
Feature Requests
1
Ticket Routing automation
Feature Requests
1
Screen record and Screenshot in chat
Feature Requests
1
Widgets & Dashboard
Feature Requests
1
Add bulk customers & users through csv and excel
Feature Requests
1
Service Desk - Ticket Automation
Feature Requests
1
Service Desk - IT Requests
Feature Requests
1
Service Desk - Calendar & Timesheets
Feature Requests
1
Service Desk - Dispatch Portal
Feature Requests
2
Mobile Application for End users
Feature Requests
Complete
1
Service Desk - Ticket checklists
Feature Requests
1
Customer feedback and rating via end user application
Feature Requests
1
Ticket Templates
Feature Requests
1
Canned Notes
Feature Requests
1
Service Desk - SSO Integration for Customer onboarding
Feature Requests
1
Service Desk - Tickets
Feature Requests
1
End user Application for Windows and Mac
Feature Requests
1
Service Desk - QA Board
Feature Requests
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