Product Release Notes 2025.05.14

Released the beta version of the Service Desk Workflow Automation module.
Enabled fully customizable email notification templates for greater flexibility.
Introduced email signatures to ensure consistent, branded communication.
Added the ability for technicians to update their email signatures from their profiles.
Introduced a new onboarding tour for newly signed-up users.
Refined the notification settings UI to enhance clarity and role-based information visibility.
Updated content on Control Centre cards for better clarity.
Added a system-generated user to auto-reply based on workflow automation rules.
Updated the "What’s New" icon in the Service Desk drawer.
Reorganized Service Desk Templates, Billing, Email, and Canned Notes under a unified "Templates" section in Account Preferences.
Added workflow, template, and signature access controls to the Roles & Permissions limited access settings.
Introduced a card view layout for Billing Templates.
Fixed issues with subscription cancellation and renewal during the grace period.
Resolved the problem with editing task names from the project details screen.
Fixed missing notifications when messages were sent via email.
Sample timesheet now appears correctly when adding sample data during signup.
Updated the resource type label from "Support Assistant" to "Technician".
Renamed the report in email to "Tickets by Techs".
Enabled copy-paste functionality while creating tickets via the Teams Bot and button.
Updated the graph label to "Billable Tickets" in the "Tickets by Techs" report.
Reordered table columns in the "Tickets by Users" report.
Fixed email notification issues in Projects.
Fixed issue preventing user deletion in certain accounts.
Resolved incorrect recurring invoice start dates when created from contracts.
Fixed missing ticket status update notifications in the IT-Connect System app.
Addressed issues with pasting images in Teams apps.
Fixed missing email notifications for chat messages sent by resources from IT-Connect.
Fixed issue where changes to IT-Connect mobile notification settings weren't saved after refresh.
Corrected inaccurate values in the "Time Utilization by Period" report.
Fixed incorrect result count display in Reports.
Resolved "undefined" issue in new tickets when only Admin and Assignee were selected.
Fixed missing customer details in N-Central tickets when opening the Customer Details drawer.
Ensured real-time notifications are received without requiring a page refresh.
Stopped notifications from being sent when both customer and ticket have limited access.
Fixed issue where time entries appeared twice in invoices for fixed contracts sent from 'Ready to Bill'.
Corrected contract end date being saved one day later than the selected date.
Fixed missing summaries in timesheet entries upon submission.
Improved push notification content for resource app attachments.
Fixed error when adding tags to ticket templates.
Added a subscription warning when reactivating a user with no available seats.
Ensured recurring invoice values are set to zero after contract expiry.
Limited Notes and Time entry updates in tickets and tasks to within 48 hours.
Fixed missing time entry splits on web for entries submitted via the resource app.
Ensured scheduled recurring invoices activate automatically.
Improved login error handling: using a comma in an email address now shows a clear invalid email message.
Cleared sample project data and task counts during setup.
Ensured contracts become inactive automatically after their end date.