Product Release Notes 2024.11.29

The "Recurring Invoice" feature allows products or ad hoc items to be added to contracts for automatic invoicing at set intervals.
Added an option to send reminders for outstanding invoices.
Revamped the Announcements feature, now supporting images and expiration times.
Simplified bulk operations on the ticket table for a more seamless experience.
Home screen datas are now interactive and clickable, allowing users to easily access detailed information.
The latest IT-Connect version, featuring important bug fixes
MSI build for Windows machines are now available to download
Moved the "Service Desk" option in the customer and user tables to three-dot menu.
Displayed time entries from different days as separate entries in the notes and time.
Included contract amounts within invoices.
Added the "Generate Invoice Before" field for recurring invoices in contract settings.
Set "Detailed" as the default invoice type instead of "Consolidated."
Updated the QA health text to "Ticket Health" on ticket detail pages.
Ticket descriptions now appear by default in chat sessions.
Auto-populated the billing address based on the customer’s address during creation.
Added logout buttons for expired accounts and extended login periods in IT-Connect apps.
Set the first user created as the default primary contact for corresponding customers
Set CST time zone as the default time zone for all companies when none is specified.
Updated notification contents within the alert center and across mobile apps.
Added a default ticket source for integration-related tickets.
Added logout buttons for expired admin accounts.
Tooltips across the system have been revised where necessary.
Pagination has been added to the invoice page.
Self-messages now appear in chat sessions without needing a page refresh.
Corrected issues with task names being renamed when moved within project milestones.
Added audit logs for ticket status changes during creation.
Resolved the generation of Ninja alert tickets for MSPs with expired subscriptions.
Resolved issues with clicking dropdowns
Resolved issues with manually updating time picker fields
Resolved the issue of SLA status always showing as "open" in ticket details for initial seconds
Read messages in the new message hub are now cleared after 24 hours.
Fixed date and time picker errors in error states.
Fixed the "Select All" functionality with previously selected items in tables.
Fixed page refresh errors following subscription payments in the production environment.
Fixed irregular spacing issues in the Boards card view within the Control Center.
Resolved issues with saving drafts, generating, and sending manual invoices.
Fixed discrepancies in invoice amounts due to contract changes.
Fixed issues with updating task details during active timers.
Resolved issues with sending notes via email for unknown users.
Duplicate entries with the same name are no longer allowed across the product.
Corrected missing ticket types in ticket properties during creation.
Ensured announcement responses now sync across all channels.
Addressed the page refresh issue in the Brave browser.
Blocked reset emails from the Resource app's "Forgot Password" page for customer users.
Fixed random "Bad Request" errors when creating users.
Blocked trial-expired users from receiving the option to add sample data.
Addressed the zero-value saving issue in billing settings.
Made the invoice end date field optional.
Resolved pagination errors after selecting all tickets on the current page.
Fixed issues connecting to N-central accounts.
Resolved issues where self-attachments were showing to all resources.
Fixed random errors occurring during contract deactivation.
Set board view as the default in announcements
Updated toaster notifications for non-registered users resetting passwords.
Fixed pagination issues on the Invoice Draft tab.
Fixed the acceptance of "zero" in the manual invoice number field.
Addressed issues with adding a product while editing a draft invoice.
Corrected inconsistencies in ticket closed notifications across the Resource and Customer apps.
Improved chat functionality and notification consistency.
Clicking the timer twice now no longer creates duplicate time entries.
Resolved the issue where tickets were incorrectly closed when technicians were working concurrently.
Fixed the "Null toaster" error during invoice sync with QuickBooks.
MSP customers and account owners are now pinned at the top of corresponding tables.
Restricted the reopening of tickets or projects after generating invoices, even in draft status.
Ensured messages sent from known users appear in the chat.
Resolved the issue of missing tickets in the "Overdue" table on the Home screen.
Fixed auto-selection of city names from company settings during customer creation.
Fixed issues with updating customer details and autosaving domain names when saving new customer names.
Addressed the "OOPS" error when opening N-central tickets.
Resolved undefined errors in Ninja tickets' "created at" dates.
Fixed NaN value errors in N-central tickets.
Addressed null resource issues in email ticket replies.
Fixed inconsistencies with ticket status changes not reflecting in tables.
Fixed duplicate notifications for created and closed ticket statuses in IT-Connect.
Fixed issues with changing invoice templates when saving as a draft.
Corrected issues with updating activity notes in invoices.
Notes added inside invoices now only display if they were added.
Fixed "Undefined" errors in ticket member assignments for random tickets.
Resolved issues with saving invoice contact information in billing.
Resolved issues generating new manual invoices using only the contract amount.
Addressed the inability to set the Home Board as the default in Boards.
Fixed issues with searching for customers.
Resolved contract amount issues when deleting added items from fixed contracts.
Unified ticket creation timestamps across all channels.
Fixed missing tickets in the "Ready to Bill" section for fixed contracts.
Addressed calculation errors in invoice amounts for decimal points.
Resolved errors when deleting customer primary contacts.
Fixed NinjaOne disconnect issues.
Improved error handling when switching QuickBooks accounts.
Added screens for expired admin and resource accounts.
Corrected toaster messages for existing email IDs in customers.
Removed the invoice listing in invoice tables.
Restricted invoice generation for empty entries.
Fixed issues with the "Ready to Bill" section showing double amounts.
Corrected the resource toggle button functionality in the manage resource drawer on the subscription page.
Improved filter UI accessibility in ticket tables.
Fixed alignment issues in compact views for invoice generation pages.
Enhanced performance for large data loads in customer dashboards.
Addressed pagination issues in the "All Tickets" view.
Corrected SLA timer calculations when ticket status changes.
Resolved UI freezing issues when uploading ticket attachments in older browser versions.
Limited notes and time entries to allow adding start date and time only after ticket creation.
Added toasters for successfully creating a variable attribute.
Fixed issues with updating ticket status while the timer is active.
Fixed issues with the discount amount applied to invoices.
Blocked "Forgot Password" functionality for resource accounts in IT-Connect.
Resource creation now works with lengthy usernames.
Updated error messages when logging in with an inactivated customer user.
Resolved issues with the amount displayed in the invoice table when saving an invoice as a draft and reopening the ticket.
Hidden MSP customers from the customer filter in user settings.
Fixed issue where the delete option was being enabled for MSP customers when using "Select All" in the customer table.
The Save and Cancel buttons are now only visible when changes are made in billing settings.
Resolved issues with "Select All" in the "Ready to Bill" section.
Incorrect toaster messages related to invalid email IDs during invoice generation have been fixed.
Mails no longer convert to new tickets when replying to public time entries on non-email tickets.
Fixed incorrect toaster notifications when using inactive resources on the forgot password page.
Resolved issues with the invoice search functionality.
Fixed Leading zeros are getting removed from auto-generated invoice numbers.
Added descriptions for "Invoice Number" and "Default Template" in billing settings.
Updated the drawer layout for the chat members screen during chat sessions.
The "What's New" icon in the menu has been updated.
Fixed chat-related issues, including missing first messages after idle periods.
The "Cancelled" ticket status can no longer be changed from the ticket list or priority.
Fixed URL validation issues in the NinjaOne connection drawer.
The invoice number field now only accepts numeric values.
Empty canned notes cannot be created with just spaces in the title and description.
The unexpected error message during login has been fixed.
Incorrect error messages when logging in with SSO for customer users have been corrected.
Ticket summaries are now limited to 100 characters.
Added tooltips for pinning chats and adding them to the watchlist in ticket details.
Attachments can now be sent in email tickets.
The user password reset email is now sent using the MSP name.
Resource invite and password reset emails are now sent from DeskDay, not the MSP name.
Fixed issues with updating customer mapping configurations for integrations.
The toaster notification for creating and deleting custom fields has been fixed.
The issue where a user's last name was not being accepted has been resolved.
Password reset has been blocked for inactive users from the Resource section.
Fixed issues with merging random tickets.
The design no longer breaks when long board names are added.
Empty templates can no longer be saved.
Items with a "Non-billable" status are no longer showing as billable in the "Ready to Bill" section.
Fixed issues with discounts and taxes in draft invoices.
Fixed the issue with displaying due dates on tickets.