Product Release Notes 2025.02.04

Introduced Custom Roles for resources.
Public Release of Email custom mailbox Server for improved email management.
Customer Owners now have access to all tickets related to their organization in IT-Connect Apps.
Enhanced Customer Onboarding Experience with redesigned screens.
Added Date Filtering to the ticket table for better organization.
Add option to set default billable option when creating tickets/projects.
Introduced Finance Admin default Role for accounts and billing needs.
Added Test Connection option to verify newly added custom mailboxes.
Enabled Auto-Save in the Billing Settings drawer of tickets.
Released the latest version of IT-Connect system app
Updated upcoming list for integration screens
Introduced New Screen for Archived Items for better experience.
Revamped End-User Activation Screen for a smoother experience.
Added options to Customize Notifications based on different resource roles.
Displaying all team members by default on the Team Members Page for privileged users.
Disabled clicks outside the Select Box on Tables to prevent row selection issues.
Updated Minimum License Requirement for subscriptions to two.
Mandatory Update required for new mobile app newer versions.
Renamed "Notes and Time" to "Time Entries" and "Notes+" to "Time+" inside tickets.
Implemented fixes for Ticket ID Duplication Issues.
Added Sorting Indicator Icons for tables.
Added Extend Trial Option for customers after trial completion.
Excluded Archived Tickets from the Timesheet, Overview, and Home Screen counts.
Fixed Duplicate Notes getting added on chats when adding time across multiple days.
Fixed issues with Email Threads in resource notification emails.
Removed three-Dot menus in announcements and added Delete, Duplicate, and Cancel options on top of tables.
Resolved issue where no data was displayed on the Overview screen on 24-hour filter.
Fixed "Oops, something went wrong" errors when opening tickets created via the email engine.
Set Default Work Type to Remote in Time Entries.
Fixed issue where the initial ticket description in chat had no name.
Removed Notifications for sample data.
Fixed incorrect Customer Username Display in the chat window after username updates.
Fixed issue where Old Assigned Tickets were not listed in the Overview screen.
Now, only Privileged Users can be added as Customer Owners.
Removed Sample Data from the Ticket Creation modal.
When a board is deleted in Control Center settings, the associated email board resets to default.
Fixed issues where Resource Ticket Notification Replies from Gmail were not added in the chat.
Corrected Ticket Creation Mail Display Name from DeskDay mail server.
Fixed Unassigned Duplicate Tickets when assigning in bulk.
Resolved errors when invalid NinjaOne links were added on the configuration page.
Fixed missing Customer-User Names when sending messages from their side.
Fixed "Null Customer" issue in Resource Resent Invitation Emails.
Fixed Undefined Notification appearing when scheduling an assignee inside a ticket.
Fixed "Oops" error when opening a ticket after assignment.
Resolved undefined error when a ticket is created after updating a Customer-User Name.
Fixed issues with Assign and Schedule when only one resource is available.
Fixed "Oops" error when randomly adding assignees while creating a ticket.
Restricted "Clear Sample Data" and "Add Sample Data" buttons to Super Admins only.
Fixed issues with Adding Activity in Timesheets.
Fixed Mailbox Name Missing in resend invite emails for resource onboarding.
Fixed issue where two profile images appeared when chatting and adding notes.
Dropdown now includes all current years in the timesheet.
Fixed Notification Errors when adding an assignee during ticket creation.
Fixed Duplicate Assignees in the Assignee & Schedule section.
Resolved Audit Log Undefined Entries when updating customer details in a ticket.
Fixed incorrect Ticket Count on Cards in the IT-Connect System App.
Blocked the use of Special Characters in resource and customer usernames.
Fixed "Oops" error when adding chats to tickets assigned to a deleted resource.
Fixed incorrect Mailbox Name when sending announcements via DeskDay mail server.
Fixed Chat Display Name Issues when a resource replies to an email notification.
Fixed missing Chat User Avatar and Name in older accounts.
Fixed issue where Deleted Users were still listed for Customer User Managers.
Fixed missing Item Count in the "Items per Page" option of the ticket table.
Removed warning when entering an Email ID in the "To" section of an invoice.
Fixed issue where an Invoice Validation Message appeared after successful creation.
Fixed issue where Chat Messages were still being sent via email server after account deactivation.
Fixed contract issue where selecting "Set as Default" caused unexpected behaviour.
Fixed announcements being sent to all users instead of selected ones.
Fixed "Undefined" issue when switching from Actual to Fixed contract types.
Fixed SLA update issues in Ticket Properties.
Fixed issue where Inactive SSO Users could log in as End-Users.
Removed Unsubscribe Option from announcement emails.
Fixed Scrolling Issues in ticket descriptions.
Fixed QA Health Fails even after updating Ticket Type and Subtype.
Fixed UI breakdown on the Preview Screen for Announcements.
Blocked Integration Tickets on IT-Connect.
Fixed incorrect Invoice Amounts when changing between Consolidated and Detailed views.
Fixed incorrect Discount Details for re-subscribed accounts.
Added Edit & Delete Image Options for Announcement images
Limited Timer Entries on timers to 48 Hours.
Fixed Pagination Issues in Announcements.
Fixed missing Products & Expenses when creating invoices.
Fixed errors when trying to Disconnect NinjaOne for the first time.
Fixed Notification Issues in IT-Connect when a Customer or User was changed.
Fixed sample data not clearing properly on clearing sample data.
Added Validation to Prevent Duplicate Data Entries.
Auto-updating Primary Contact on Sites when the customer’s primary contact changes.
Fixed Status Not Changing when creating a new ticket template.
Fixed Long Login Times in certain cases randomly.
Attachments now open in a new tab instead of the same tab.
Fixed Missing Active Resources in the Create Ticket modal.
Fixed issues with User Creation when an email ID was used as the last name.
Blocking notification emails for unverified users.
Fixed incorrect Audit Log Messages when a schedule is removed from a ticket.
Added Toaster Notifications when updating ticket priorities, statuses, and attachments.
Fixed issue where switching from Monthly to Yearly Subscription retained the monthly code.
Fixed Pinned Ticket Title Not Updating after changes.
Fixed notifications appearing in other channels when sends a message on IT-Connect Teams.
Fixed Resend Invite Missing when toggling inactive bulk users to active before activation.
Blocked Users from Assigning Themselves as Their Own Manager.
Added Customer and User Updates to the Ticket Audit Log.
Fixed Auto-Logout Issue when trying to log into IT-Connect system application.
Updated Forget Password Email Content for mobile users.
Added "No Data" Image in Teams App chat when no conversation exists.
Blocked adding Duplicate Domains in SSO & Domain Field.