improved
fixed
Product Release Notes 2025.02.14
- Revamped the Message Tray and placed it near notifications on the top right.
- Full notification count is now shown and added the tooltip for notification icon.
- Renamed the default role "Normal" to "Support Assistant" in roles and permissions.
- Updated the "What's New" banner with a "Roles and Permissions Configuration" banner.
- Fixed getting error screen on customer and user hubs on Customer & User Tables.
- Fixed the issue where the table for the counts on the home page appeared empty.
- Fixed the inability to delete a role when it indicates being assigned to a resource, but no resource is associated with it.
- Fixed Resource Chat reply not working when the email engine is deactivated.
- Added the "Set as Primary" button back in Support Desk mail.
- Removed the "Setup your support mail" button from the download drawer if the role doesn't have access to email servers.
- Content updates for radio buttons inside accordions of roles and permissions.
- Fixed user's reply to notification mails appearing on the right side of chats inside tickets
- Disabled Pinned Chat if the ticket has no access.
- Fixed the issue where not all resource names were listed on assignees and schedules, and the assignee list couldn't be scrolled.
- Fixed missing names of Super Admin, Admin, and accessible resources in the 'Add Members' section of the project.
- Made the "No Tax" field non-editable and disabled non-editable fields.
- Fixed an issue where tickets were not being getting created on emails randomly.
- Fixed accepting a zero-item invoice when saving from draft.
- Removed Merged and Cancelled tickets count from ticket counts on home screen.
- Resolved UI break in the Service Desk table within the customer listing table.
- Updated the Integrations page with more tools.
- Removed unwanted toaster notification when adding ticket types in custom fields.
- Fixed automatic user selection upon entering a name on announcement creation.
- Fixed time entry modal closing without selecting a work type or role, causing a zero invoice amount.
- Fixed duplicate invoice numbers in recurring invoice generation, Made Invoice IDs unique across all customers inside an MSP.
- Fixed the issue where updating the customer-user name did not reflect in project creation.
- Restricted task reopening after invoice generation.
- Fixed the ticket type and subtype from the template not being applied on tickets.
- Updated the name 'Agent Software' to 'IT Connect' in the Reports source graph.