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Roadmap

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Roadmap

Roadmap board outlines the strategic direction and key milestones for our product development.

Recurring invoice on billing and invoice

complete

Block Hours Billing

Add the ability to add "block hours" under specific orgs, then allow us to remove those hours from tickets. This will allow us to "pre-bill" the customer for these hours upfront!

complete

System Wide Installer For IT-Connect

The current IT-Connect installer is per-user. Making it really hard to push via RMM automatically. Please make it system wide, or at least offer a system wide version

complete

Integrate with Level RMM

Level.io is one of the best RMM systems I've seen, very strong scripting, super fast. And some good stuff on the roadmap! Please work with them integrating DeskDay with Level.

complete

Custom Formatting for Announcments

Allow custom HTLM/Markdown formatting for announcements

complete

Adding custom resource types

complete

Service Desk - Ticket Automation

Ticket auto-routing, ticket auto reply, auto update ticket details

complete

Customise resource & user permissions

complete

Ticket Routing automation

complete

DeskDay Mobile App for Resources.

complete

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