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Roadmap board outlines the strategic direction and key milestones for our product development.
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Integrations (10)
Mobile Application (0)
Ticketing (2)
Project Management (2)
Block Hours Billing
Add the ability to add "block hours" under specific orgs, then allow us to remove those hours from tickets. This will allow us to "pre-bill" the customer for these hours upfront!
3
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in progress
4
SSO with user auto provisioning
2
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in progress
8
Custom E-mail server and Domains
3
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in progress
12
System Wide Installer For IT-Connect
The current IT-Connect installer is per-user. Making it really hard to push via RMM automatically. Please make it system wide, or at least offer a system wide version
1
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in progress
3
Integrate with Level RMM
Level.io is one of the best RMM systems I've seen, very strong scripting, super fast. And some good stuff on the roadmap! Please work with them integrating DeskDay with Level.
4
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in progress
8
AI Integration with Service Desk
3
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in progress
5
Adding custom resource types
4
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in progress
3
Datto RMM Integration
2
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in progress
4
Service Desk - Ticket Automation
Ticket auto-routing, ticket auto reply, auto update ticket details
4
·
in progress
5
Reports and Analytics
4
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in progress
4
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