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Reported Issues

A central board to capture, track, and manage product issues, ensuring quick resolution and an improved experience

Resource App Chat

User and Technician messages appear as “X” instead of the actual chat in DeskDay Resource Mobile App

Cannot change customer or user for tickets on DeskDay App

While using the DeskDay mobile app, I tried to change the customer or user for a ticket, but the app does not allow me to make any changes.

Ticket types/sub-types not in alphabetical order

While using DeskDay, I noticed that ticket types and sub-types are not displayed in alphabetical order, making it harder to quickly find the desired type.

Cannot type in customer search on mobile app

While filtering by customer on the DeskDay mobile app, I reached the Choose Customer screen but couldn’t type anything in the search field.

Random Sign-Out When Clicking (Windows App)

Clicking the profile picture on the Windows desktop app sometimes triggers a random sign-out.

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