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Feature Requests

The feature request board is a dedicated space for collecting, organising, and prioritising user suggestions and ideas for product enhancements.

Don't make address 2 mandatory

Most companies / clients don't have 2 lines for Address.

complete

Auto-generate users

Automatically generate users when e-mails come in based on the allowed domain. Also auto-generate users for the ultimate client when users enter a new e-mail adres, attach it to the console and let the administrator decide if they will allow login to the chat client.

complete

Expand the conversation feed in the ticket

I love the conversation feed but when an e-mail is received or sent it just says 'Email Note' and you have to click to open. Consider displaying the e-mail and content and make a smart filter to filter out the signature, maybe this can be done with AI or search/filter for repetitive texts below an e-mail and don't show them.

complete

Teams app for end users

complete

Mobile Application for End users

complete

Billing and Invoicing

complete

Service Desk - Ticket checklists

complete

Customer feedback and rating via end user application

complete

Service Desk - Projects

complete

Service Desk - SSO Integration for Customer onboarding

complete

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