Roadmap

Add the ability to send an email when the SLA is overdue

Add the ability to add "block hours" under specific orgs, then allow us to remove those hours from tickets. This will allow us to "pre-bill" the customer for these hours upfront!

Redo how end user templates are shown to the users, currently inside of the IT-Connect app, end user templates are not very easily seen. Being able to "Pin" up to like 5 common ones would be nice too.