No one in my organization, along with myself, can see the hours or tickets worked in either Teammates or Work Hours in the Reports section. I can see my own in Tickets > Timesheets, but it affects tracking my time. When originally testing out DeskDay, I was set up as an Admin, then moved down to a Senior Technician. Others in my organization have this role and are visible in Teammates & Work Hours.

In the screenshots provided, Tech 1 & 2 are other techs and I'm Tech 3. The timesheets screenshot is of mine, and it being submitted or not doesn't change the outcome.