Product Release Notes 2024.06.12

The new interface for creating tickets allows to raise tickets for users faster.
The ticket details screen has a fresh look, providing better visibility for chats.
Customer and user modules are now more intuitive, making navigation easier.
The control center is redefined with universal search, eliminating the need for tab-swapping.
Child tickets have been revamped with new design drawers.
Issues with customising resource notifications have been fixed, and new email notification messages have been added.
The company profile has a new look, including the option to add company logos.
Mandatory fields for locations have been updated, and the modal replaced with a new drawer.
Feedback and roadmap buttons moved from the top navigation bar to the account dropdown.
Our documentation has a new design and better visibility with the "How To" screen design.
The account profile screen has been moved to a new button in the account dropdown.
The subscription page has a new design to resolve navigation issues and update details.
The option to set the currency has been moved from the company profile to the billing settings in the contracts and billing section of the control center.
The archived items icon moved from the top bar to the Service Desk section of control center.
The option to set the default board for tickets moved from general settings to the board card view.
An option to set the default board for projects has been added to the board card view.
The integration option moved from the side navigation bar to the control center.
The control center icon has been repositioned to the bottom of the side navigation bar.
Customer details inside ticket now have a new design, with a "more info" button for viewing and updating details.
A "submitted by" field has been added to tickets, indicating if the ticket was raised by others on behalf of the user.
Ticket properties inside ticket have a new design, with a "more info" button for viewing and updating ticket properties.
Merge tickets have been revamped with new design drawers.
The checklist has been moved to the left side of the ticket details screen.
Options for adding attachments and canned notes on chat moved to icons in the chat box.
The option to add attachments moved from a button to an icon in the ticket description section.
The option to add tags has been updated as side drawer.
The option to view and update ticket summary and description is now with side drawer design.
User and SSO options have been moved to the customer overview details tab.
Separate sections added for displaying privileged and normal users on the customer overview.
Added a new domains section to the customer overview screen to include all added domains.
Moved the manager section to the overview tab
Redesigned the customer user overview page with more insights.
Redesigned drawer for integrating SSO domains into DeskDay with new fields for Secret ID and expiry date.
Added a company contacts section for updating the company owner, primary contacts, and secondary contacts.
Added option to add links inside checklists that open in a new browser tab on click.
Fixed issue where the estimated end date did not appear in ticket properties after creation.
Fixed issue where tickets created from Teams were logged as "undefined undefined."
Fixed issue where the first listed domain couldn't be removed from the customer modal.
Fixed issues with resetting passwords for emails containing '+' symbol.
Fixed issue of 'undefined' displaying in emails instead of the ticket ID when sending public notes.
Updated toaster for sending resent invites.
SSO users now automatically assigned the Normal user role.
Fixed issues with deleting assignees and schedules on tickets.
Updated content for urgency when creating tickets for teammates by privileged users.
Adding and removing assignees and schedules now logs on the ticket timeline.
Fixed receiving push notifications for tickets on mobile even when customer settings are off.
Updated email content for activation and password reset.
Fixed issue where inactive resources received ticket creation mail.
Fixed issue where inactive users could be added as managers.
Corrected the next billing date for payment-failed customers.
Fixed issues with notification time showing in the alert center.
Fixed issue where notifications were still sent to resources without the reopened alert set.
Fixed issue with notification content for closing a new ticket.
Fixed mail notifications showing "assigned" instead of "new" when changing ticket status.
Fixed issue where deleted resources received create ticket emails.
Child ticket notifications and alerts are now received in the IT-Connect
Fixed "site" filter being clickable even in a disabled state.
Fixed Office phone not saving for users.
Prevented duplicate data saving on button clicks.
Added confirmation window for deleting SSO domains.
Fixed adding duplicate domains and SSO domains for customers.
Fixed issue where status changes during ticket creation were not logged in the ticket timeline.
Added a crown badge for privileged users.
Blocked sending "forgot password" emails to locked resources.
Fixed issues with creating and linking child tickets.
Fixed incorrect toasters on signup failures.
Added validations for vendor emails.
Default site status now set to "activated."
Fixed issues with creating users on inactive sites.
Fixed issues with creating user groups with a single user.
Fixed issues with loading sample data during bulk signups.
Fixed issue where modifying a checklist caused invalid dates.
Fixed issues with uploading images larger than 5MB.
Fixed issues with using promo codes in the manage section.
Fixed issues with QA health of closed tickets passing incorrectly.
Added specific toaster for using the same password during a reset.
Updated mandatory fields on customer sites and vendor sections.
Fixed unlock account button inside the user profile not working.
Updated mandatory fields for billing addresses on subscriptions.
Limited long email IDs in text fields.
Updated toaster messages when creating users with invalid email formats.
Fixed customer and user names clipping in respective tables.
Updated toaster when deleting the default site in the customer module.
Fixed attachments from notes and time not appearing in the pin icon or chat screen.
Fixed issues with receiving confirmation links from Gmail or G Suite.
Fixed issues with filters on the customer and user hub.
Added projects and announcements to the customer hub.
Fixed issues with adding managers for customer users.
Fixed issues with sorting data by user type on the customer table.
Fixed issue of showing "welcome back" for newly logged-in users on the Teams app.
Fixed issue of customer users landing on the wrong page after resetting passwords.
Fixed issues with custom prefixes for invoices.
Added error messages for uploading large files.
Added confirmation for deleting attachments.
Removed active/inactive button for MSP account owners.
Updated page for IT-Connect download after customer user activation from mobile.
Fixed issues with reopening ticket notification customization.
Updated modals and fixed issues with reducing seat counts on subscriptions.
Fixed issues with address fields for updating subscription, even if the address is already added.
Fixed issues with replying to public notes emails.
Fixed issues with showing notifications for accounts with a greater number of unread notifications.
Fixed "oops the task doesn't exist" error when opening sample notifications.
Fixed other users' tickets showing inside team tickets for privileged users on IT-Connect.
Fixed emails converting to new tickets when replying to public time entries on non-email tickets.
Fixed issues with formats in downloaded PDFs.