• Launched the beta version of the Billing module.
  • Rolled out the beta version of the Reports module.
  • Enabled bulk user addition to customers via CSV or Excel import.
  • Revamped the ticket details screen.
  • Implemented a new design for the home screen, offering more insights.
  • Rebranded the Ultimate system app as the IT-Connect app.
  • Introduced the IT-Connect mobile application for end-users.
  • Incorporated notifications for scheduled contact with users from the IT-Connect application.
  • Redesigned channel settings to include options for mobile and Teams applications.
  • Updated the Subscription page with newly released features.
  • Removed operating hours from company profile.
  • Incorporated currency option within company profile.
  • Included options to add billing details, products, and expenses inside the ticket screen.
  • Added functionality to incorporate billing details on the project screen.
  • Eliminated the billing details modal previously present for projects.
  • Implemented features to add products and expenses on tasks.
  • Removed the contract and SLA tabs from customer settings.
  • Replaced the invoices tab with the Billing and Invoices tab in customer settings.
  • Introduced a new section for billing and contracts in configurations and aligned SLA within this section.
  • Added Billing templates, Tax, Products, and Expense sections to support the billing module.