Product Release Notes 2023.09.25-Beta Version

Optimised Email and Chat-driven Ticketing processes
Enhanced insights and refined the user experience on the QA board
Introduced dedicated Windows and Mac Desktop applications for end-users
Enabled SSO 365 integration, allowing end-users to seamlessly log in to the Desktop application
Addressed issues related to updating checklists in the library
Implemented flags to designate checklists as important
Enhanced the stability of our SLA feature
Revamped the assignees and schedule modal for a significantly improved user experience
Updated the Home screen to display Ticket statistics and upcoming schedules
Introduced QA health visibility in the Tickets Tab
Customised Email and Chat Notifications
Added sound notifications for New, Assigned, and Ticket status changes for Techs, with customisation options
Enabled end-users to provide feedback for closed tickets through the desktop application
Incorporated sample data throughout the application to facilitate product familiarisation